JOB OPENING:
Front Office Manager

Do you have the energy and passion to make a lasting impact on individuals, families and the community? Are you
looking for a supportive and collaborative environment with similarly invested professionals? Join our team!

We offer health, dental, vision, and a 401K match program. And the generous vacation accrual starts on day one!

RESPONSIBILITIES AND AUTHORITIES
Oversee day-to-day front office operations.
Supervise front office staff to include all satellite offices.
Set front office team schedules and approve PTO.
Develop, implement, and monitor policies and procedures for speech and audiology front offices in
coordination with the Director of Operations.
Oversee and manage all Speech A/R billing (CAFS, POLR, BCMH, etc.) and payments.
Ensure outstanding balance log for all contracts as well as patient balances are being invoiced and collected.
Ensure patient/client balances are being collected at time of service.
Manage Autopay/Payment Plans (partnering with billing company).
Manage Sliding Fee Application (Speech only).
Assign tasks as well as monitor and evaluate the performance of Front Office team members.
Coordinate schedules to ensure proper coverage in all audiology and speech front offices.
Understand all tasks performed by each team member and be able to support and assist with those tasks as
needed.
Partner with billing company as the center point person for client billing, A/R, and accreditation of professionals
and CSH.
Perform review and analysis of front offices and keep the Director of Operations properly informed.
Responsible for recruiting staff for the office and providing a schedule for department orientation and training
to new employees.
Liaise with management to identify potential office dysfunctions.
Provide informative material for patients.
Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.
Provide excellent customer service for audiology patients and speech clients.
Ensure top performance of office staff by providing adequate coaching and guidance.
Hold bi-weekly meetings for all Front Office Staff Members.
Coordinate offices taff activities and tasks to ensure maximum efficiency.
Perform quality control checks according to procedures for electronic records keeping.
Ensure security, integrity, and confidentiality of data.
Communicate with patients/clients regarding inquiries and complaints in coordination with the Director of
Operations.
Manage and supervise patient/client scheduling.
Coordinate with Speech ADs to managenew and changingspeech schedules.
Coordinate with Speech ADs on SLP PTO Requests.
Manage internalstaff relations.
Maintain a safe and secure workingenvironment.
Other duties as assignedby supervisor.

JOB OPENING:
Front Office Manager

EDUCATION, EXPERIENCE, SPECIAL ATTRIBUTES

BS degree in Healthcare Administration, Business or relevant field OR equivalent experience
Must have 2+ years of experience as a medicaloffice manager
Knowledge of accounting, data and administrative processes and principles
Ability to handle medicalrecords discreetly
Works well independently and has strongoperational skills
Excellent organizational and time-management skills
Ability to multi-task and perform well in stressful situations
Excellent writtenand verbal communication skills
Excellent customerservice
Knowledge of office management responsibilities, systems, and procedures
Attention to detail and problem-solving skills
Must be able to work both independently and as part of a team
Must be able to work appropriately with clients, patients, and staff at all levels of the organization

The information above has been designed to indicate the general nature and level of work performed by employees
within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties,
responsibilities, and qualifications required of employees assigned to this job.