We are seeking a friendly enthusiastic detail-oriented Receptionist / Patient Coordinator to join our team. We are a boutique spa catering to personal aesthetic plans and guiding clients to age on their own terms.

Your responsibilities include:

• Warmly greeting clients as they arrive and check them in on the computer
• Daily instagram post of services and/or products offered by the spa.
• Assisting the client with any electronic documents not completed prior to arrival.
• Checking clients out for the services received and products purchased.
• Applying any relevant discounts to the purchase, such as our loyalty rewards program or current promotions.
• Corresponding with clients via various platforms such as facebook, email, instagram to make sure all queries are answered.
• Following processes to collect payment including cash, credit cards, gift cards, Brilliant Distinctions Rewards, Aspire Rewards, Care Credit, Groupon, etc.
• Ensuring the client checkout process is completed accurately with strong attention to detail.
• Rebooking clients for their next visit during checkout.
• Follow established procedures to ensure the consistency of the client experience.
• Ensure the highest standards of customer service are upheld to give our clients the best experience possible with professionalism, courtesy, and a smile.
• Ensuring customers are fully satisfied with their service including call backs several days after service to check on progress.
• Answering the phone, including answering common questions (products and services offered, directions, etc.) and scheduling or rescheduling appointments.
• Opening and closing duties.
• Keep the reception, waiting, and retail areas clean and organized.
• Handling any customer concerns with empathy and grace.

Necessary skills:

• The ability to calmly multi-task is essential. There are often people checking in, multiple people waiting to check out, and the phone is ringing all at the same time.
• Strong computer skills are essential. We use many web-based computer programs in this role and you need to be able to learn them quickly and intuitively. This includes Clover, Aestheticspro, Alle points, Groupon, CareCredit, Word, and more.
• Customer service skills are essential. We strive for our clients and our team to feel valued, appreciated, and respected at all times by taking a proactive, polite, and professional approach to all communication. This also requires excellent English verbal and written communication skills.
• Experience:
• med spa / dermatology / plastic surgery office front desk: 1 year (Preferred)
• medical or high-volume front desk: 1 year (Preferred)

Work authorization:

• United States (Required)
• Answering and routing phone calls

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Jacksonville Beach, FL 32250: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer service: 1 year (Required)
• Sales: 1 year (Required)

Work Location: One location

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