Technical Field Specialist Job at Cognizant Technology Solutions
The Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots. This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.
Please note: Candidate must be physically active - have experience and interest in hiking with ability to do so for extended periods of times (additional physical activities a plus)
Preparation work will include :
Working on the intake, documentation, staffing, and scheduling of new Client pilot requests:
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of staff and Client Program Managers and Engineers.
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Collaborating with the staff and Client Engineers to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin.
Obtaining required devices from inventory and configuring those devices for field operators.
In-Field work will include :
Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with staff to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary.
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs, and escalating to other staff as required.
Post-Operations work will include :
Documenting and reporting on: Pilot results; Downtimes for different apps, tools issues, and bugs that impact pilot operations
Verifying that data collected has successfully transferred to backend systems, engaging staff and Client Program Managers and Engineers as required.
Following up with the staff and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Requirements:
BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.
Must have 1+ years of QA testing or technical support experience of Mobile Apps
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, JavaScript skills a plus)
Ability to work on their feet during shift hours as needed and to be able to work in both indoor/outdoor environments during all types of weather
Strong verbal and written English communication skills with the ability to communicate cross- functionally with local and Global teams/stakeholders
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast-paced environment
Driver’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand-alone stores, and shopping malls.
Aptitude for learning innovative technologies
Excellent verbal and written communication skills
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvement
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Hourly Rate and Other Compensation :
The hourly rate for this position is $24 - $28 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 05 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Please Note :
www.lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Please note: Candidate must be physically active - have experience and interest in hiking with ability to do so for extended periods of times (additional physical activities a plus)
Preparation work will include :
Working on the intake, documentation, staffing, and scheduling of new Client pilot requests:
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of staff and Client Program Managers and Engineers.
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Collaborating with the staff and Client Engineers to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin.
Obtaining required devices from inventory and configuring those devices for field operators.
In-Field work will include :
Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with staff to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary.
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs, and escalating to other staff as required.
Post-Operations work will include :
Documenting and reporting on: Pilot results; Downtimes for different apps, tools issues, and bugs that impact pilot operations
Verifying that data collected has successfully transferred to backend systems, engaging staff and Client Program Managers and Engineers as required.
Following up with the staff and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Requirements:
BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.
Must have 1+ years of QA testing or technical support experience of Mobile Apps
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, JavaScript skills a plus)
Ability to work on their feet during shift hours as needed and to be able to work in both indoor/outdoor environments during all types of weather
Strong verbal and written English communication skills with the ability to communicate cross- functionally with local and Global teams/stakeholders
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast-paced environment
Driver’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand-alone stores, and shopping malls.
Aptitude for learning innovative technologies
Excellent verbal and written communication skills
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvement
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Hourly Rate and Other Compensation :
The hourly rate for this position is $24 - $28 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 05 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Please Note :
www.lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.