Department: Marketing and Community Relations

Job Title: Shareholder Services & Marketing Administrator

Classification: Level 4

Status: Reports to Manager of Marketing and Community Relations

Purpose: To foster a sense of cooperative community and excellent customer service within the

Brattleboro Food Co-op through effective communication and collaboration with all stakeholders.

Customer Service:

• Enroll and Onboard New Shareholders
• Liaison between shareholder workers and department staff to enhance worker productivity and contribution to Co-op.
• Collaborate with all departments to deliver excellent customer service
• Coordinating with the Demo & Events Coordinator to establish and deliver Shareholder events, classes, etc.

Product Knowledge:

• Knowledge of the Co-op business model and benefits of being a Shareholder.
• Management and enrollment of shareholders and community members to Co-op events.
• Understanding of specials, deals, and store flyers.

Safety:

• Ensure proper training of shareholders with departments to ensure efficiency of job and safety of all Shareholders during their work hours.
• A firm understanding of Co-op security and facility protocols.

Teamwork:

• Collaborate with all members of the Marketing and Community Relations team and Front End, and other departments.
• Collaborates with Front End on stocking BFC merchandise, apparel, and inventory and other in-store materials as requested by Marketing Manager.
• Takes responsibility for own actions. Exemplifies honesty, integrity, and ethics

Job Specific Functions:

• Orientation and follow-up of new shareholders
• Coordinate shareholder work schedules, hours tracking and discount activation/deactivation with IT as necessary
• Coordinate Shareholder payment reminders
• Coordinate with Marketing Manager and IT for shareholder and staff discounts, payments, withdrawals, transfers, and database
  maintenance within BFC systems
• Answer phones
• Monitors email and phone inboxes for customer inquiries that are applicable to job.
• Proper prioritization and attention to detail of tasks on a daily basis based on needs of Co-op and Shareholders
• Placement of monthly/bi-weekly posters/flyers and calendars in store as needed
• Maintain, assemble, and stock printed materials about co-op membership, history and other pertinent co-op information. As well as restocking BFC merchandise
• Build and stock Shareholder sign-up packets
• Other tasks as assigned by the Marketing & Community Relations Manager
• Cross-train on Front End, running cash registers as needed by Front End and Customer Service

• Excellent written and oral communication skills.
• Excellent organizational skills
• Detail oriented
• Self-motivated, takes initiative
• Ability to handle multiple tasks/ demands.
• Computer literate including experience with Microsoft Office including Excel, Word, and Google Suite
• Knowledge of Point of Sales systems, database management, and data entry
• Excellent Customer Service.
• Knowledge of Natural Foods.
• Deep understanding of co-ops and retail co-op systems

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.