Job Location: Hickory, NC

Position Type: Full time

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina.

To learn more about us, visit our website at www.caringalternative.com.

Why apply at A Caring Alternative?

• 
  We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another’s culture.

• 
  Competitive Payrates! We offer a competitive rate of pay. Work related mileage is paid tax free.

• 
  Pride in Your Work! You can join an organization that seeks to set the standard for quality support services for people with mental illness. We hope you will find satisfaction and take pride in your work here.

• Strong Core Values! Join our values-based, family-owned company with a culture that we care.

• Grow! Our strong core values include promotion and position changes for your career development.

• Flexibility! We work in a team environment and promote flexibility.

• 
  Training! Solid training is provided & paid by the company.

• 
  Benefits! We offer a comprehensive benefits package for full time employees.

• 401(k) & Roth retirement plan
• 401(k) matching
• 11 paid holidays
• Paid Time Off accrual begins upon hire, 100 hours first year
• Major medical, dental & vision insurance
• Company paid Life Insurance
• Short term & long-term insurance
• Employee Assistance Program

Summary:

The primary function of this office-based position is to organize, coordinate, and monitor all non-clinical operations of the ACT Team and provide a range of supports to the team. ACTT is a team dedicated to reducing and eliminating the symptoms of severe mental illness and to enhance the individual's quality of life.

Job Duties include:

• Answer the telephone and greet the public
• Take incoming calls regarding referrals and disseminate to the Intake Coordinator
• Manage medical records
• Enter and track team performance and individual outcome data, as well as running reports on such data
• Track authorization forms
• Verify units authorized and dates
• Enter Authorizations into the electronic medical records system
• Link medical records requested by authorized vendors (i.e. hospitals, MCO, etc)
• Assist business office in tracking denials

Education and Experience Required:

• High School Diploma or equivalent.
• Exceptional written, oral, interpersonal, and organizational skills.

Education and Experience Preferred:

• A bachelor’s degree in Special Education, Psychology, Social Work or closely related Human Services area
• One year of professional experience.
• Exceptional written, oral, interpersonal, and organizational skills.

A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, and Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care.

We are an equal opportunity employer.