If you are located within Nashville, Knoxville, Chattanooga, or Memphis TN, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

The Outreach Specialist will be responsible for supporting the Local Outreach team in follow up and outreach of non - engaged patients. She / he will also create patient lists to support outreach to community providers.

In addition, outbound and inbound calling to confirm patients for in - home clinical visits with a Landmark Health provider. She / he will be required to meet quality and production metrics to provide the highest level of customer service on each interaction. She / he will be responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs. The ideal candidate must be goal oriented and willing to adjust to a fast paced and evolving environment.

This position is full-time Monday - Friday . Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Outreach Support Specialist will be responsible for supporting the Local Outreach team in follow up and outreach of non - engaged patients
• Will perform administrative tasks creating and / or pulling reports to support outreach to community providers for market leaders
• Make outbound and inbound calls to confirm patients for in-home clinical visits with a Landmark Health provider
• Meet quality and production metrics to provide the highest level of customer service on each interaction
• Responsible for learning the outreach model and adapting it to constantly changing patient interactions to meet business and patient needs
• Must be goal oriented and willing to adjust to a fast paced and evolving environment
• 20 - 25 outbound calls per day to support confirmation of initial visit appointments
• Effectively communicate the advantages and value of the Landmark program to the target population
• Develop a thorough understanding of the Landmark clinical program
• Engage patients in the Landmark Health Program cohort
• Establish rapport with qualifying patients
• Maintain and ensure the confidentiality of all Protected Health Information
• Adhere to HIPAA guidelines and regulations
• Proper call routing to resolve patient issues
• Consistently meet production and quality metrics
• Flexibility to work extended hours to accomplish business goals
• Adhere to attendance requirements
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Experience with Microsoft Excel (entering data, updating spreadsheets, primarily data entry purposes) and Microsoft Outlook (manage calendar and emails)
• Customer service experience in healthcare setting, making phone calls and performing basic data entry tasks (i.e., medical front office environment, patient scheduling, appointment reminders, etc.)
• Experience with communicating with a senior population over the phone
• Flexibility to travel to the office for Team Meetings and / OR Events)
• Ability to work full-time, Monday - Friday between 8:00am – 5:00pm including the flexibility to work occasional overtime and weekend (holiday) given the business need

Preferred Qualifications:

• 1+ years of experience in an outreach environment
• Ability to type at the speed of 40+ WPM (words per minute)

Telecommuting Requirements:

• Reside within Nashville, Knoxville, Chattanooga, or Memphis TN
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Proven success with time management and territory organizational skills
• Excellent interpersonal, written, and oral communication skills
• Demonstrated ability to meet production and quality goals
• Must be able to work in a collaborative atmosphere
• Proven experience communicating with a senior population over the phone

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $16.00 - $23.51. The salary range for Connecticut / Nevada / New York City residents is $16.00 - $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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