The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Position Summary

Munson Healthcare’s Revenue Cycle Operations are jointly operated by Huron Healthcare and Munson Healthcare. Huron provides strategic Revenue Cycle Operations leadership (managers and above are employed by Huron), while Revenue Cycle associates and supervisors are badged and employed by Munson. Market leaders and hospital, clinic, and physician leadership across Munson’s eight community hospitals and additional clinic locations, are key stakeholders for the Revenue Cycle Operations and critical factors to ongoing Revenue Cycle success.   

Provides vision, leadership, and operational oversight for area of responsibility within a specific area.    

Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible, and well-respected team by selecting, evaluating, coaching, and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas, as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all directors/managers/supervisors to ensure a successful and compliant revenue cycle process.  Accountable for a comprehensive and effective communication strategy across all facilities to promote Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the organizational vision, strategy, and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels and supports the recruiting and retention process

The Patient Financial Services Manager Set and enforce operational policies, procedures and guidelines

Maintain effective communication with clients, insurance carriers and other partners to resolve issues that impede cash flow and detract from patient or client satisfaction. Lead the productivity of department operations, and direct efforts to ensure successful outcomes. Monitor quality and productivity through reporting and associate management, identify trends and operational deficiencies, and manage corrective action plans as necessary to ensure successful outcomes. Identify escalation points as reported by team and patient office or client. Manage to and optimize standardized workflows across the billing process and solution capabilities. Identify opportunities to allocate resources cross-functionally, including people, data, processes and financial investments, to achieve the optimal workflow and outcomes.

Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed. Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize their accomplishments. Provide timely feedback to encourage success, ensure accountability, and connect opportunities for your associates’ development. Identify the right talent to achieve the desired results. Promote and build a diverse cohesive team to accomplish objectives and align associates' skills to fill gaps. The position is an operational, on-site position at Munson Healthcare's Frankfort, Manistee and Cadillac locations.

DUTIES & RESPONSIBILITIES:

• Coordinate with the patient financial services team in the operations of daily job responsibilities
• Develop, recommend, and oversee the implementation and administration of policies and procedures of respective area
• Evaluate process and procedures and coordinate with the management team to ensure efficient areas of focus adhere to federal and local laws and regulations
• Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform
• Focus on continuous improvement working with the Lead Manager and respective teams Managers across the Health System with a goal of delivering the highest degree of quality service possible
• Provide support for Human Resource guidance
• Complete, review, manage and monitor department budget
• Directs and leads the patient financial services team in the daily operations
• Performs other duties as assigned

REQUIRED SKILLS:

• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

The estimated base salary range for this job is $80,000 - $100,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Qualifications

• U.S. work authorization required

• Willing to travel between sites in Manistee, Cadillac, and Frankfort Michigan (60%)
• Bachelor's degree required (experience considered in lieu of degree)
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Financial Services experience required, 1-3 years in a leadership capacity preferred

• Experience overseeing General Registration, Front Desk Registration, and ER registration
• 5+ years of healthcare operations experience

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Acute care
• Clinic
• Inpatient
• Outpatient

Medical specialties:

• Cardiology
• Pediatrics
• Perioperative Care
• Primary Care
• Radiology
• Surgery

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cadillac, MI 49601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: Hybrid remote in Cadillac, MI 49601

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