The Workplace Solutions Department has an immediate opening for a detail oriented Benefit Claim Technician to ensure the accurate, prompt and thorough evaluation of Group Claims (Life Waiver of Premium) by analyzing and determining the appropriate action steps while adhering to both internal and external regulations and ensuring an industry leading customer experience. This role has a direct impact on the success of BSD from both a financial and persistency (customer retention) perspective.

WHAT YOU'LL DO:

• Develops file that demonstrates appropriate decision making was used based on documented procedures using claim facts, pertinent policy provisions, customer expectations and special handling agreements.
• Develops appropriate business relationships and communications with claimant, broker, sales organization, vendor partners, employer and internal partners (e.g. underwriting, legal, etc.). Ensures communications demonstrate professionalism that supports the values of Mutual of Omaha.
• Initiates regular and appropriate communication with claimants, employers and medical professional(s) throughout the life-cycle of the claim.
• Accurately determines financial liability based on salary, other income sources, medical / vocational information and contract language.
• Communicates any changes in claim status to claimants, policyholders, and appropriate Home Office departments.
• Determines eligibility based on contract language, payroll records, and other supporting documentation.
• Creates written letters for the purpose of providing concise explanations to claimants regarding claims determinations.

ABOUT YOU:

• You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
• You are able to work remotely and have access to high-speed internet.
• Must be located in United States or Puerto Rico.
• Ability to communicate professionally with a high level of customer service (written and verbal).
• Demonstrate the ability to calculate basic to complex benefits based off contract provisions.
• Good organizational skills, attention to detail with a high degree of accuracy, and the ability to work towards a level of independence and apply a sense of urgency.
• Ability to meet deadlines.
• Ability to move from dependent to independent tasks and decision-making.
• Ability to diffuse situations and escalate when necessary.
• Analytical and decision-making skills.
• Proficient with personal computer and Microsoft applications.
• Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations.

We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – we’d love to hear from you!

VALUABLE EXPERIENCE:

• Life Waiver, disability or medical processing experience.

WHAT WE CAN OFFER YOU:

• A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
• An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
• Tuition reimbursement, training and career development.
• Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
• Flexible spending accounts for healthcare and childcare needs.
• 401(k) plan with a 2% company contribution and 6% company match.
• Competitive pay with an opportunity for incentives for all associates.
• Flexible work schedules with a healthy amount of paid time off.
• For more information regarding available benefits, please visit our Career Site.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year
• Regular associates receive 9 paid holidays in 2023
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on start date.
• Salary Range: $18.25 - $24.95/hr.
• Pay commensurate with experience.
• Recognized as a certified Great Place to Work®.

MUTUAL OF OMAHA:

Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.

Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.

We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.

Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.