Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises — from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic — we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

Program and Job Description:

**IF YOU HAVE A FOREIGN EDUCATION EVALUATION WHICH INDICATES THE EQUIVALENCY OF YOUR DEGREE TO ONE IN THE UNITED STATES, PLEASE INDICATE THE EDUCATION EQUIVALENCY ON YOUR RESUME AND INCLUDE THE NAME OF THE FOREIGN EDUCATION SERVICE TOO. IF IT IS FROM AN ACCEPTABLE SERVICE AND YOU ARE SELECTED, YOU WILL BE REQUIRED TO PROVIDE THE ORIGINAL HARD COPY OF THE FOREIGN EDUCATION EVALUATION WHEN PROCESSED.

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. DOHMH uses the latest technologies and enterprise-wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a Senior IT Portfolio Manager join its award-winning, innovative technology team in revolutionizing public health IT.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Collaborate and work with a matrix-based team of staff including program staff, development team, DBAs, network and security teams, vendors, and consultants. Set up just-in-time training for new users.

Ensure needed updates and enhancements are captured and communicated to project management. Investigate, prioritize, and follow-up on application bug fixes and issues.

Maintain user access control. Assist with system deployments, upgrades, QA, and post-production support.

Assist in application usage and other administrative actions within the application. Troubleshoot issues and perform system maintenance tasks.

Take ownership of smaller projects by coordinating, and tracking all project deliverables. Ensure the timely creation of required materials; including project and resource plans, project updates and presentation materials.

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to "1" or "2" above.

Minimum four (4) years overall experience with supporting IT applications
Strong technical and development background
Ability to troubleshoot issues in a multitier software applications environment
Ability to communicate problems and solutions to the user.
Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written
Effective at communicating technical concepts to non-technical users
Ability to resolve issues in a timely manner
Ability to prioritize issues based on business and operational needs
Familiarity with cloud-based applications
Proficient in writing SQL queries using Microsoft SQL Server
Understanding of full Software Development Life Cycle (SDLC)
Understanding of project management principles and planning.
Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders.
Knowledge of XML and HL7
Strong analytical skills and ability to manage and report complex information
Experience with data collection, analysis, and interpretation
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Experience working with the health sector
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

• Proof of Education according to the education requirements of the civil service title.

• Current Resume

• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service



"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL”

Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number #576300

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your resume that you would like to be considered for the position under the 55-a Program.

NEW YORK CITY RESIDENCY IS NOT REQUIRED FOR THIS TITLE.