Summary

Culver Franchising System, LLC is looking for an Ecommerce Manager – Delivery. This is a pivotal role for a self-starter, resourceful professional on our Digital Experience team, responsible for shaping and bringing Food Delivery, an entirely new offering, to our guests and franchisees. By leading a cross-functional team, representing multiple departments and establishing and managing outside partnerships, specifically Delivery Service Providers, you will be overseeing the work efforts to ensure everything goes out on time and within budget.

Responsibilities

· · Be the Food Order Delivery expert internally with an in-depth knowledge of Delivery Service Provider (DSP) platforms and every function’s role in the process

· Set the strategic direction of Delivery as a sales channel, including the vision and supporting goals (short- and long-term)

· Define and continuously refine a prioritized roadmap and backlog for Delivery, working across the business to determine viability, feasibility, and key considerations

· Translate Delivery roadmap items into user stories with detailed requirements and acceptance criteria

· Effectively run agile ceremonies (e.g., daily standups, planning sessions, retrospectives, etc.), define and hand off requirements to functional team members, and oversee cross functional team

· Manage external partner relationships, specifically with Delivery Service Providers

· Establish, monitor, and measure Delivery success metrics on a regular basis, mining for insights that inform key decisions

· Communicate and engage with operators on milestones and opportunities for improvement

Qualifications

· 1-2 years of food Delivery Service Platform (DSP) onboarding and management experience

· 2-4 years of Ecommerce experience, preferably in the restaurant industry

· Four-year degree or equivalent combination of education and experience

· Proven ability to lead a cross functional team

· Experience managing external service and platform vendors

· Strong data analysis and storytelling skills

· Excellent time and task management skills

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Agile: 1 year (Preferred)

Work Location: Remote

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