Dillon Beach Resort is a 55-acre property located in West Marin County. The Resort comprises of 28 ocean side cabins, a mile-long private beach, general store and restaurant.

The property has undergone extensive upgrades including the construction of new units and is prepared to re-launch in May 2023. We are looking for our new Director of Lodging to join our team. We need a person with a strong hospitality background with experience in hotel operations and management. We need a self-motivated, organized leader that possesses superior customer service skills.

General Lodging and Hospitality Responsibilities:

The ideal candidate will be a top hospitality leader while managing all daily operations inclusive but not limited to the following:

• Ability to understand and maximize all industry related target goals, including RevPAR, ADR and overall KPI’s
• Detail understanding and experience with PMS, including Little Hotelier and Clover
• Experience with OTA’s, including expedia.com and bookings.com
• Lead staff by example via providing warm, professional hospitality at all times
• Actively engage with each and every customer, creating an environment where customers feel both welcomed and at home
• Communicate with guests via email and phone correspondence
• Initiate side work responsibilities with other staff, inclusive of ensuring attractive appearance of the general store, parking lots, pathways, landscaping around tiny home park + cabins, housekeeping, office, restrooms, common areas, exteriors, patios, picnic areas, shared workspaces and storage areas
• Maintain organization and general inventory of supplies in stock + supply rooms

Requirements:

• Proven management experience, minimum 2 years
• Strong food and beverage knowledge, and interest, native to Northern California
• Working knowledge of various computer software programs (MS Office: Word and Excel, POS systems, reservation platforms, inventory softwares, accounting/bookkeeping softwares)Little Hotelier or other PMS platforms
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with lodging trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

Overall, this physically active position requires a positive, high-energy, "can-do" person with the ability to be a leader and set a positive example for other employees on best-practices.

Job Type: Full-time

Pay: From $80,000.00 per year

Pay may depend on skills and/or qualifications

Experience:

• Hotel management: 2 years (Preferred)

Work Location: One location

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