CUSTOMER ADVOCATE

The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well. The CA will be empowered to provide customers with assistance in all areas of the project.

Knowledge and Work Experience Required:

Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service-related industries. Problem solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems, experience with MS Excel a plus. Must be well organized and can critically think. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement.

Major Job Duties:

• Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
• Main point of contact for the customer in handling a question or problem
• Keep the customer updated with timely and frequent information about progress on the project
• Facilitate customer resolutions by bringing together the appropriate GDI personnel
• Maintain Customer Call Log

PERFORMANCE EXPECTATION:

• Customer resolutions within 24 hours or less
• JUMP program executed 100%
• Net score 90% or better in communication on customer service survey

About Great Day Improvements, LLC

Great Day Improvements is a vertically integrated, direct-to-consumer provider of branded premium building products, including Patio Enclosures brand sunrooms and screen rooms; Stanek brand windows and patio doors; Apex Energy Solutions energy efficient windows and doors; and Hartshorn Custom Contracting pool enclosures and lanais. In the last 5 years, Great Day Improvements has more than quadrupled in size and footprint, expanding its workforce to over 740 employees across 62 metropolitan markets throughout the United States. The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies. Great Day Improvements has an excellent reputation with an A rating from the BBB and an overall Google rating of 4.5 with over 2,300 reviews. To learn more, visit www.patioenclosures.com, www.stanekwindows.com, www.greatdayimprovements.com, www.hccscreens.com www.apexenergygroup.com

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer relationship management: 2 years (Preferred)
• Microsoft Excel: 2 years (Preferred)

Work Location: One location

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