Customer Service Representative Job at HireQuest
CUSTOMER SPECIALIST We are seeking a motivated and flexible team player to fill our Customer Specialist role. Must be able to thrive as an individual and team contributor. The ideal candidate will be eager to learn and open to coaching and development feedback. DUTIES AND RESPONSIBILITIES:
- Creation of customer records in Workday
- Maintenance of customer records in Workday
- Mapping of customers from Workday to Hyperion
- Managing the shared Outlook inbox
- Monitor assigned emails and reply to inquiries within 24-hours
- Facilitate non-Standard payment term requests
- Perform due diligence for new customer requests
- Analyze and understand contractual agreements as they pertain to customer billing requirements
- Understand priorities and organize workflow as needed
- Assist teammates as needed to manage workflow and ensure team success
- Understand, document and test operating procedures and perform updates as needed
- Recommend process and/or system improvements
- Work with team to test new or changed system functionality
- Consistently meet processing deadlines QUALIFICATIONS:
- Excellent organizational skills
- Excellent communication skills
- Detail oriented
- Ability to handle high volume email activity
- Functional understanding of business and accounting concepts
- Ability to learn and apply knowledge to different aspects of the role
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
- Excellent written and verbal communication and interpersonal skills
- Must be self-accountable, motivated, and professional
- Must be flexible and adjust priorities as needed
- Must possess a great attitude and commitment to personal and team success
- Curiosity and ability to learn, share and apply knowledge
- Accepting of change
- Ability to understand the ‘big picture’ view and adjust work style accordingly WHAT MAKES YOU STAND OUT
- Workday ERP experience
- Hyperion experience
Job Types: Full-time, Temporary
Pay: From $16.00 per hour
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Conway, AR 72034: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Conway, AR 72034
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