Job Summary:

Help customers in person and over the phone. Sales knowledge and ability to make recommendations to customers while maintaining a safe, clean and orderly warehouse.

Essential Duties and Responsibilities and Expectations:

• – Promptly meet and assist customers in a friendly and courteous manner.
• – Obtain the correct parts and accessories for both the technician and retail in a timely manner
• – Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system.
• – Answer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• – Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• – Receive and respond to customer complaints.
• – Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• – Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• – Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• – Recommend merchandise or services that will meet customers' needs.
• – Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
• – Stock incoming inventory in the correct location
• – Maintain the front and back of house in clean and orderly manner.
• – Provide customers with needed information and offer additional sales opportunities.
• – Create and maintain merchandising display to promote product sales

WAREHOUSE DUTIES:

• – Use of fork lift to load/unload freight trucks
• – Fills requisitions, work orders, or requests for product, and loading.
• – Assembles customer orders from stock and places orders on pallets for loading.
• – Loads trucks, vans, and other vehicles for distribution of product to customers.
• – Marks product with identifying information using appropriate method.

Minimum Qualifications (Experience/Education):

• – high school diploma or a prerequisite with a year’s work experience in a front counter sales position.

Competencies or Knowledge, Skills and Abilities (KSA’s):

• – Dedication to the belief that individuals are entitled to respect, dignity, opportunity, and maximum community inclusion.
• – Intermediate written and oral communication skills
• – Must be self-motivated, accurate, courteous, trustworthy, and well mannered.

Physical Demands & Working Conditions:

• The work environment and physical demands described below are representative of those an employee encounters while performing the essential functions of this job:
• – Regularly required to use hands and to reach with hands and arms.
• – Must frequently sit, walk, stand, kneel, or stoop.
• – Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
• – Occasionally exposed to work in wet or humid conditions and extreme cold or heat (non-weather), as well as outdoor weather conditions.
• – Specific vision abilities required by this job include close vision and ability to adjust focus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Billings, MT 59102: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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