MAJOR PURPOSE:

A Success Coach at Jessup University guides and assists students toward successful completion of their degree at Jessup. A Success Coach fosters student understanding of university policies and provides support services to a diverse student population. Primary areas of focus include academic advising, social and emotional support, planning for life beyond college, and spiritual formation, ensuring academic success retention, and persistence towards the completion of a degree program. Secondary areas include financial aid guidance, informal transcript evaluation, career coaching and other general support services. This position requires a strong work ethic, spirit of humility, emotional intelligence and interpersonal communication skills.

This position is primarily 100% on campus, in person.

Pay range for this position is generally $45,000-$55,000. Individual pay is determined by a number of factors including job-related skills, experience, relevant education or training, and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide one-on-one support for students in the areas of spiritual formation, academic advising and planning, course registration, basic financial aid guidance, basic career coaching, student involvement and academic engagement while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful and timely degree completion.

2. Monitor progress of students and provide necessary support to enable students to complete their course of study especially with at-risk students to reduce attrition through referrals to internal and external programs for additional support services and follow-up as needed.

3. Maintain accurate knowledge of degree programs and articulate the requirements of graduation from degree programs while working with students to develop an individualized pathway to reach their academic goals.

4. Initiate strategic partnerships with various student service departments and stay current with all policy and procedures for the purpose of addressing time-sensitive student requests.

5. Encourage and coach students through life events, obstacles and challenges through moral, spiritual and prayerful support that lead directly to greater levels of personal responsibility among students in their academic success.

6. Compile data on student services, activities, and academic progress on customer relationship management database. Develop and maintain accurate, organized, and detailed student records in order to produce reports that inform retention tactics and strategies payiftg special attention to program objectives that lead to persistence and graduation.

7. Maintain accurate records in the appropriate information systems (e.g., student informations and retention management system).

8. Interpret, apply and abide by the Federal Education Rights and Privacy Act (FERP A) and parental confidentiality issues.

9. Engages in creative brainstorming to find solutions to student retention issues and takes initiatives with team members to implement solutions in context ofWJU's mission to serve students.

10. Perform other duties as assigned.

PROFESSIONAL RESPONSIBILITIES:

• Remain professionally active and up-to-date on best practices in student retention initiatives and strategies.
• Participate in staff development, training events, commencement, and outside meetings as required and approved.

QUALIFICATIONS

EDUCATION/CERTIFICATIONS:

Bachelor's degree required, Master's degree preferred in education or counseling related field.

REQUIRED KNOWLEDGE/EXPERIENCE:

• Two years of experience in student services within a higher education or adult education environment strongly preferred or similar experience in counseling, mentoring, and/ or communication related fields.
• Experience guiding and supporting students through all stages of their educational experience.
• Proven and successful track record of strong interpersonal communication skills including the ability to effectively and professionally engage people with empathy and tact. Proven experience with high levels of communication with students; in person, virtually, via email, and phone.
• Knowledge of online education and learning management systems with corresponding student success strategies.
• Strong knowledge and demonstrated success in administrative projects and duties including reporting, forecasting, and planning. Additionally, demonstrate competence in the use of CRM/ERP and/or retention software, Microsoft Excel, Word, and Power Point.

SKILLS/ABILITIES:

• Commitment to work in a Christian liberal arts institution
• Ability to work collaboratively across university departments that have a diverse faculty/ staff teams with the view towards increasing student engagement via various modes of learning. Thrive collaborating with a team and building professional partnerships
• Displays self-confidence, patience, empathy, and active listening when building rapport with students; understands and adapts quickly to multi-generational needs and students of diverse backgrounds.
• Must maintain a positive, cooperative and Christ-like attitude supportive of the University mission especially in the area of helping students grow in their spiritual development through conversations and prayer.
• Willingness to adapt to a fluid and changing environment, that is subject to frequent interruptions including the motivation to work flexible, additional hours to accommodate student needs.Ability to gather data, compile information, and prepare reports
• Ability to interpret and analyze student data in retention software and proactively contact students with engagement strategies including asking discovery questions, addressing student needs and finding appropriate student resources for student success. Ability to communicate effectively with students, staff, faculty and administration
• Demonstrated analytical, problem solving and detail-oriented skills
• Ability to maintain confidentiality and manage sensitive information
• Excellent oral, written and interpersonal skills

WORKING ENVIRONMENT:

The employee agrees to promote the values and mission of WJU as a private, Christ-centered University and live a life consistent with biblical principles. The employee shall conduct himself/herself in a manner consistent with the Community Covenant and Statement of Faith. Additionally, the employee may play a formative role in the spiritual lives of students in a manner consistent with the Community Covenant and Statement of Faith. This may include leading devotions and/ or spiritual formation groups and seeking other opportunities consistent with a biblical spiritual formation role.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: One location

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