Sr Team Leader-ClearGuard/SmartAuction Arbitration-Hybrid Job at Ally Financial
General information
Career area
Insurance
Work Location(s)
1450 American Lane, Schaumburg, IL
Remote?
No
Ref #
15389
Posted Date
Tuesday, May 9, 2023
Working time
Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
- Working in a hybrid combination of remote work and in-office environments, the Senior Team Leader of the ClearGuard department is responsible for planning, directing, and managing the ClearGuard Team and maintaining the Ally SmartAuction relationship.
- The ClearGuard Team handles the adjudication of buyer protection and seller protection claims, adjustments and repurchases as part of the Smart Auction arbitration process.
- The position is responsible for managing loss control, customer service timeliness, reserving accuracy, personnel administration, licensing, regulatory compliance, and the continual development of process improvements. Work involves a great deal of initiative and extremely high level of independent judgment in making decisions.
- The Senior Team Leader will typically have direct reports of 10-12 claim team members.
The Work Itself
- Manage process improvement initiatives and oversee internal claim handling and technological processes to enhance efficiencies. Explore and develop tools to improve the dealers overall claims experience.
- Oversee ClearGuard Team and ensure that the staff maintains the established Service, Quality and Productivity Metrics.
- Provides direction on claim investigations, decision making, and documentation including review and approval of excess of staff authority levels
- Responsible for the conclusion of escalated claims, complaint handling, and identification of fraud.
- Develop staff through education and ensure successful completion of fraud, compliance, and required corporate training of all employees.
The Skills You Bring
- HS diploma or equivalent required. Bachelor's degree in related field strongly preferred.
- 5 + years in auto mechanical and physical damage claim handling is required.
- At least 2 years leadership experience, 5+ years preferred.
- Ability to provide advice/direction in primary areas of expertise.
- Leveraging technical expertise and relationships to contribute to strategy and drive business results.
- Contribute to and manage projects.
- High level of analytical, investigative, and negotiation skills
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging
70,000
Experienced
82,500
Expert
100,000
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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