CognaLearn was founded to help educators replace lectures with Team-Based Learning. Our award winning www.intedashboard.com online team-based learning platform provides professors with the real-time data to deliver the engaging collaborative learning experiences used to develop problem-solving skills essential forthe workforce. Since our founding at Duke-NUS Medical School, we have grown to serve over 600 institutions in 40 countries. We are looking for a Senior Associate – Customer Success who will be based remotely and report to our CEOat our global headquarters in Singapore.

What You Will Be Doing

• Supporting : responding to educator questions
• Creating : developing user guides
• Onboarding and checking in : help educators get up and running and succeed through the term
• Pilot and trial management : manage the pilot implementation process from objectives to results
• Account management : assist with account renewals, referrals, and expansions
• Sales and marketing : assist with customer events and presales outreach
• Learning : Become fluent in the InteDashboard technology platform and team-based learning

Skillsets and Qualifications

• Excellent writing and oral communication skills particularly with American and European accents
• Versatile learning and problem solving skills
• Positive outlook and aptitude for relationships with educators and a global team
• Hands-on, organized, and detailed executor with attention to detail
• Experience in customer success area supporting a B2B SaaS / EdTech product is preferred
• Experience with HubSpot, ZenDesk and exposure to healthcare education is a plus

Working hours in the North American/ American time zone.

We believe that teams with diverse and complementary skills perform best and continuously seek to broaden the diversity and capabilities of our team. Our Great Place to Work Culture is based on having our team enjoy what they are doing, who they are doing it with, and being rewarded fairly.

How to apply : Send a cover letter and a one-page CV with the subject “Senior Associate, Customer Success, NA – [your name]” to our careers email. Please highlight what you can contribute to our team, why you want to work with us and include this paragraph in the cover letter:

"I hereby give consent for my personal data included in my application to be processed by CognaLearn Pte Ltd, whose registered office is 75 Ayer Rajah Crescent #01-01, Singapore 139953 for the purposes of recruitment process for the Senior Associate, Customer Success, NA position under the Personal Data Protection Act of 29.08.1997 (Journal of Laws No. 101, Item 926 as amended)"

Only shortlisted applicants will be contacted.

Job Type: Contract

Salary: $2,500.00 - $3,400.00 per month

Schedule:

• Monday to Friday

Work Location: Remote

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