Scheduler/Patient Access Rep Selma Carlson-San Luis Obispo

Job Summary

• Responsible for scheduling patients into assigned modalities in accordance with scheduling guidelines, collecting and verifying insurance information, and obtaining necessary authorizations.
• Schedules customers in a polite, prompt, and helpful manner. Collects all pertinent insurance information and obtains authorizations for procedures, as necessary. Provides customers with any patient preparation information, instructions, and directions.
• Verifies customer insurance, as required. Updates appropriate software as necessary.
• Answers facility calls within four rings.
• Answers telephones in a pleasant and professional manner, takes messages, and deals with customers needs expeditiously
• Schedules fax referrals in a timely manner (within 48 hours of receipt).
• Supplements office staff, as scheduling tasks permit, by assisting with photocopying, computer input/typing, receptionist duties, and medical records calls.
• Maintains office supplies.
• Keeps work area and area around fax machine neat and clean.
• Assumes responsibility for continually striving to meet goals as established by the Facility. We share a commitment to the patient, to the Radiologists, to the company, and to each other to strive toward the overall company goals that have been established.

Denotes “essential functions” in accordance with the guidelines of the Americans with Disabilities Act. The essential functions of this position include, but are not necessarily limited to, those specifically identified in this description. The position and its essential functions may change over time, and these changes may not necessarily be reflected in the position description. The Company may, at its sole discretion, add to, change, or expand the essential or marginal functions of this position.

Hourly Range: $18.50-$30.00

Qualifications:

• High school diploma or GED required.
• Minimum of one year of experience in a customer service setting; preferably a minimum of six months of experience as a scheduler in a health care setting.
• Minimum typing speed of 50 wpm.
• Knowledge of medical terminology.
• Knowledge of scheduling tasks, office policies/procedures, and proper completion and distribution of required paperwork.
• Working knowledge on use of telephone and computer.
• Ability to communicate clearly and effectively in person and on the telephone to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to effectively organize and prioritize tasks.
• Ability to read, understand, and follow oral and/or written instructions. Ability to file correctly by alphabetic or numeric systems.

Job Type: Full-time

Pay: $18.50 - $30.00 per hour

Benefits:

• 401(k)
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• scheduler in a health care setting: 1 year (Preferred)
• medical terminology: 1 year (Preferred)
• customer service setting: 1 year (Preferred)

Work Location: One location

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