Salesforce Administrator - Onsite - Raleigh, NC NEED LOC Job at Cloud Shift Technologies LLC
Cloud Shift Technologies LLC Raleigh, NC 27606
Job Description :
NC DHHS requires the services of a Salesforce Administrator - Tier-3 Support Lead who will serve as SME Salesforce expert to support the vaccine management effort.
The North Carolina Department of Health and Human Services requires the services of a Salesforce Administrator - Tier-3 Support Lead to support COVID - CVMS application.
Responsibilities include:
- Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients
- Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues
- Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution
- Escalate potential CVMS defects or enhancements to Tier-3 Support Lead
- Triage and resolve issues with CVMS providers’ information displayed on Vaccines.gov
- Support resolution of issues with CVMS Direct (EHR) providers submission of information to CVMS
- Monitor and support resolution of CDC Report errors associated with CVMS data
- Participate in special projects as requested (e.g., outbound contact campaigns)
Skill sets needed:
- Salesforce Administrator Certification
- ServiceNow
- Oral and Written Communications
- Problem-solving
-Collaboration
-Customer Service
- Support Lead, in addition to the skills listed above:
JIRA
MS Excel
DataLoader
Team Management / Supervision
Issue Management and Escalation
Continuous Improvement
Skill
Required / Desired
Amount
Total Years
Last Used
Salesforce administrator Certification
Required
2
Problem Solving, Collaboration and Customer Service
Required
5
Oral and Written communications
Required
5
JIRA, MS Excel, DataLoader
Required
5
Team Management/Supervision, Issue Management and Escalation and continuous improvement
Required
5
Job Type: Contract
Pay: From $55.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Raleigh, NC 27606: Reliably commute or planning to relocate before starting work (Required)
Experience:
- VMWare: 1 year (Preferred)
- Linux: 1 year (Preferred)
Security clearance:
- Confidential (Preferred)
Work Location: In person
Speak with the employer
+91 919-267-3408
Please Note :
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