We are looking to hire great people to join our Customer Care team. This role is vital to provide a great experience with customers picking up items from our Pick Up Center. We are a growing company, so we are looking for teammates excited to ensure new customers come back again and again. We are a fast-paced but casual work environment given we operate in a warehouse. We have big and aggressive growth plans, and we need people who are excited and passionate about their work and being part of a growing team. If you love working with customers and you are service-oriented we have a great opportunity for you. Our Customer Care Teammates assist with customer checkout (but no cash transactions), explain DealBadger Terms and Conditions, maintain and move inventory, and answer all kinds of customer questions. We are looking for someone to start immediately. *Starting Pay:* $15/hour *Job Type:* Onsite/Full Time *Benefits:* Full-time positions come with health and dental insurance *Work Hours Available:* Tuesday through Friday, 10:00am – 6:30pm, Saturday, 8:30am – 4:30pm *Responsibilities* Customer Care Teammates are responsible for day-to-day operational tasks required to running a Pick Up Center. This role requires a willingness to be hands-on with day-to-day operations and assisting in driving overall company strategy. The heart of the role is providing customer service. * Checkout customers picking up their winnings * Determine refund/credit eligibility and provide to customers * Help customers preview items and locate won items * Provide excellent customer service, explain DealBadger Terms & Conditions, and answer customer questions * Receive pallets of inventory by using a pallet jack and moving to warehouse floor space * Assign floor locations to auctions through use of a tablet and scanner * Assign unsold or products not picked up to future auctions * Clean and maintain the Pickup Center * Other duties as assigned *Qualifications* * Proven proficiency in a customer service-oriented role * Proven proficiency and comfort with technology and typing * Detailed oriented * Self-motivated and a hard worker * Works well with people * Comfort in working in warehouse environment (and comfort in working in non-temperature-controlled warehouse) * Ability to be on your feet for large periods of time * Ability to use a pallet jack, hand truck, or dolly * Regularly lift/move objects 10-50 pounds, occasionally lift/move items weighing up to 75 pounds * Ability to speak Spanish is a plus Job Type: Full-time Salary: From $15.00 per hour Benefits: * Dental insurance * Health insurance * Tuition reimbursement Schedule: * 8-hour shift * Day shift * Weekend availability Education: * High school or equivalent (Required) Experience: * Customer Support & Client Services Occupations: 1 year (Preferred) Language: * Spanish is a plus Work Location: One location

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Norcross, GA 30093: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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