Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Public Area Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Our success is a result of our employees. As a Public Area Attendant at Hotel Bel Air, here are just some of the great benefits you will receive:

• Medical/Dental/Vison Benefits
• Pension/401k Plan
• Sick Time
• Paid Time Off
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Hotel Benefits
  • Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
  • 50% off at restaurants within all of our Dorchester Collection hotels

As a Public Area Attendant your compensation will be $22.25 per hour.

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for maintaining the hotels public areas and office spaces. This will include areas such as guest and employee bathrooms, the fitness center, the boutique, office areas, the lobby, the bridge and hotel entrance, and the pool. While working in a Public Area Attendant’s designated area, they are responsible for replenishing soap, toilet paper, sweeping the floors, vacuuming, wiping down, and reporting to maintenance tickets. In addition, our Public Area Attendants fulfill all guest requests in an orderly and timely manner to ensure our guests receive nothing but the best experience.

• Sometimes our guests have special requests involving their amenities, additional or replacement items, and even special occasions. Most of these requests are fulfilled by our Public Area Attendants as they ensure to communicate with all departments and personal as necessary.

• You’ll also be key at preventing and correcting the imperfections and blemishes that tend to come up. Our Public Area Attendants are relied upon to report these and work with several other positions to correct.

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Public Area Attendant you’ll have the opportunity to bring these to life and continue to create our legacy.

• While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk/stand or sit for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

The items shared are the essence of a day in the life of a Public Area Attendant but we’ll make sure you are provided with specifics on how we care for our hotel.

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for Attention to detail is critical for this role.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language.