Platform Coordinator Job at Pinnacle Home Care
Our Platform Coordinator
will be
responsible for the management, retrieval, and processing of incoming referrals through various referral platforms. In this role, you will be the coordinator between Pinnacle Home Care marketers, and referral partners, for all new transactions in Allscripts, Navi, Epic NCH, and Powerchart among others. Platform Coordinators will provide independent, direct support to Care Coordinators as part of Pinnacle’s Central Intake team.
Location: This is a remote role, but this person MUST live in Florida and be willing and able to drive to the Oldsmar office for initial training and subsequent, and occasional, team meetings with notice. Flights to accommodate travel, for this role, is not an option. 4023 Tampa Road Oldsmar, FL 34655
Schedule is Thursday through Monday- without exception.
Location: This is a remote role, but this person MUST live in Florida and be willing and able to drive to the Oldsmar office for initial training and subsequent, and occasional, team meetings with notice. Flights to accommodate travel, for this role, is not an option. 4023 Tampa Road Oldsmar, FL 34655
Schedule is Thursday through Monday- without exception.
- Work shifts- Thurs & Friday 11a-7:30p
- Sat & Sun 9a-5:30p
- Monday 11a-7:30p
Qualifications/Education:
- Must have a GED or High School Diploma, associate or Bachelor’s Degree in a related field preferred.
- Must possess excellent prioritization and time management skills
- Must be able to communicate effectively and clearly
Responsibilities:
- The Platform Coordinator will need to have organizational skills with the ability to effectively prioritize and complete tasks to support Care Coordinators with platform referrals
- Coordinates to process patient referrals from Navi, Allscripts, Epic NCH and Powerchart and other referral platforms
- Must be detail-oriented, possess the ability to multi-task, and be open to cross-functionally training in all departments
- Displays a high level of patient focus that works directly with Care Coordinators, Case Managers, Physicians/ PCP(s), insurance representatives, outside vendors, and other medical personnel
- Pulls referral off platforms to accept/decline, Reviews documents, confirms, and processes the referral through in Intake using Pinnacle’s EMR
- Responds to Care Coordinator inquiries regarding referral status timely
- Responds to all inquiries with a resolution to concerns and or discrepancies
- Coordinates and communicates with the appropriate team regarding any changes or updates to the patient’s payer source in a timely manner
- Meet productivity goals as assigned by the direct Supervisor
- All other responsibilities assigned by leadership
Requirements:
-Ability to manage conflict, stress, and multiple simultaneous work demands in an effective, professional, positive manner. Analyzing and reconciling complex issues and problems timely. -Constructively working when faced with high workloads and deadlines
- Follows directions and respectfully requests clarification when needed
- Identifies needs and opportunities and presents them to the supervisor with recommended solutions
- Ability to work independently with minimal supervision while collaborating with other team members, build and maintain relationships, and be results-driven
- Prepare and analyze appropriate reports and other business correspondence
- Always maintain a positive demeanor, while contributing to a climate of collaboration and cooperation
- Posses excellent written, verbal, and listening communication skills
- Foster two-way communication
- Address customer concerns in a courteous and timely manner
- Strong organizational and time management skills
- Working knowledge of EMR database: Allscripts, Navi, Epic NCH, Powerchart
- Proficient with Microsoft Word, Excel, and Outlook software
- Possess good customer relation skills and a commitment to providing quality service
Reports to: Executive Director of Central Support Services
Why join us?
- Award-winning – “Top places to work 2020, 2021 & 2022” “Healthcare workplace Innovator” “Top 100 Agency HomeCare Elite”
- Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
- Comprehensive and ongoing training, work/life balance, more family time, fun and relaxation Our teams at Pinnacle work seamlessly together with physicians, patients, and caregivers to deliver Exceptional Outcomes with Beyond Expectation patient care
About Pinnacle Home Care:
Pinnacle Home Care is a Medicare Certified and Florida Licensed full-service clinically owned and operated health care company, led by professionals who are passionate about delivering Exceptional Outcomes and quality care Beyond Expectation to patients, referral partners, staff and the communities that we serve. We have 16 locations throughout Florida hiring Clinical Managers, RNs, LPNs, PTs, PTAs, STs, HHAs, and other office staffing roles. If you don't see a role that meets your skill set on the job board, send us your resume directly to recruiting@pinnnaclehomecare.net Please include your full name and location! We look forward to assisting you in exploring career opportunities with Pinnacle Home Care!
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