PART TIME/PER DIEM TELEHEALTH COORDINATOR

Job Description
We're looking for 2 people with exceptional customer service skills to join our Medical
Call Center Team. If you are passionate about helping people, excel at multi-tasking and would enjoy a small team environment, apply today!

Hours-Part time/Per Diem

• Position #1 Sundays 7AM to 3PM
• Position #2 Sundays 3PM to 11PM
• Must also have the ability to work additional hour’s weekday evenings starting at 4PM, weekends and holidays on a per diem basis.
• There is also the potential for additional weekday evening hours on a permanent basis to be added as our business grows.

Qualifications

• Must excel in all aspects of customer service and have the ability to deal with sensitive issues in a calm, professional manner.
• At least one year of experience in the medical field preferred (ex. CNA, Medical

Technician or EMT) and a strong understanding of medical terminology.

• Strong written and verbal communication skills.
• A self-starter able to act independently, make decisions and follow up where appropriate.
• The ability to effectively communicate with people at all levels of the company and present a well-informed, professional appearance to our external customers.

Location

This is a remote position; however, candidates must live within a reasonable driving distance to our Weymouth, Massachusetts office as they may be required to report to the office from time to time.

Tele-Health Monitoring and Wellness Checks

• Identify patients in the Tele-Health system whose vital signs require a wellness check and initiate telephone calls to these patients.
• Engage patients in conversation and ask appropriate questions to obtain specific information about any new signs or symptoms a patient is experiencing.
• Update the patient’s EMR to reflect details of the well-being check phone call.
• Contact the Clinical Manager via text message to relay any patient medical concerns.
• Document the details of messages referred to the Clinical Manager in the patient’s

EMR.

• Follow up with the Clinical Manager as needed to ensure patients receive prompt attention for their medical needs.
• Take messages for non-urgent matters and relay them to the Clinical Manager.

PART TIME/PER DIEM TELEHEALTH COORDINATOR

Inbound Medical Call Center

• Answer incoming calls from Health agency patients, caregivers and business associates.
• Provide customer service to callers by accessing their medical records and providing relevant information such as medication verification, patient care instructions and appointment confirmation.
• Provide callers with basic information about the Health agency’s services.
• Take detailed messages for on-call nursing staff for patient’s experiencing medical issues. This includes asking appropriate questions to obtain details of a patient’s signs and symptoms for the on-call clinician.
• Determine the appropriate on-call staff to refer patient medical concerns to and contact the clinician via text message with a detailed description of the patient’s issue(s).
• Follow up with on-call nursing staff as needed to ensure patients receive prompt attention for their medical needs.
• Document the details of messages referred to on-call clinicians in the Message Center and the patient’s EMR.
• Take messages for non-urgent matters and document them in the Message Center and the patient’s EMR for follow up during normal business hours.

Job Type: Part-time

Pay: $20.25 per hour

Schedule:

• 12 hour shift
• 4 hour shift
• 8 hour shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Weymouth, MA 02188: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work weekday evenings starting at 4PM on a per diem basis?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Healthcare: 1 year (Preferred)

Work Location: One location

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