Operations Analyst Job at Nielsen
We provide our clients with the deepest understanding of audiences—and we can't do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists.
About Nielsen We understand the importance of knowing what consumers see and buy. That is our passion and the center of our business. We study and know consumers in more than 100 countries to provide the most comprehensive insight into trends and habits around the world. With nearly 34,000 employees in more than 100 countries around the world, Nielsen offers a wide variety of full-time career opportunities, and part-time jobs for trainees and interns. At Nielsen we believe in talent and diversity! In Nielsen you can be you, you can grow with us and you can make a difference. At Nielsen we want you to succeed as your most authentic self.
About the area: The Operations Analyst is responsible for researching, analyzing and coding large volumes of iOS and Android mobile data to their corresponding Apps within our Classification Tool. They provide data to the Sr Analyst, Delivery Lead and Operations Manager to assist with identifying and resolving any misclassification or classification related issues.
The Operations Analyst works with the Sr Analyst to support the day to day processes ensuring best practices are shared and followed. This position will support the Digital Classification Team. The Digital Classification Team is a fast paced production area with monthly deliverables. The ideal person for this role must be very flexible with their schedule, is technology savvy, a self-starter, has great organizational skills, is an intuitive and creative problem solver and can maintain a positive attitude under tight deadlines.
Your main responsibilities as Operations Analyst at Nielsen will be:
- Process and support the classification of data, quality checks, defined reports while adhering to defined business rules and procedures, delivery schedules, and SLAs
- Support a “root cause” culture to ensure that a true resolution is achieved for all misclassifications and other classification issues identified
- Execute test and document test results
- Provide consistent and clear updates on tickets in tracking tools
- Identify opportunities for procedure improvement
- Support on-call rotations as required by the business
- Perform quality checks to ensure the integrity of data for clients and downstream systems
- Researches and analyzes data discrepancies
- Be knowledgeable on defined procedures, delivery schedules and SLAs to ensure compliance
- Ensure the quality of assigned work, utilizing current QA standards and through established data relationships and calculations
- Provide input on business requirements for system enhancements
- Provide input or suggestions on process improvements
What makes you the perfect fit for us?
- Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
- The ability to communicate clearly, concisely and effectively both verbally and in written communication
- Proficient with the use of GOOGLE desktop tools
- Proficient use of mobile devices (phone/tablet)
- Respond effectively to diverse individuals and promote understanding and partnership among them
- Strong interpersonal skills and the ability to work with others effectively
- Maintain composure and respond appropriately in stressful or crisis situations
- Demonstrate the ability to effectively resolve conflicts
- Ability to identify and leverage best practices
- The ability to communicate clearly, concisely and effectively both verbally and in written communication
- Ability to multi-task, prioritize essential tasks and take initiative
- Willingness to learn new technologies and adapt to change
- Understanding of mobile apps, and streaming data would be an advantage
Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.
A reasonable estimate of salary range for a new employee to be offered this role would be $42,000 which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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