Night Auditor (Part-Time) - Axiom Hotel Job at Sightline Hospitality
Axiom Hotel, located in the heart of San Francisco's Union Square, is currently in search of a Part-Time Night Auditor.
Within steps of SoMa and Downtown San Francisco, Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic, century-old San Francisco building refreshed with electric modern touches. You arrive and depart knowing that you have truly experienced the “Center of Next.”
Essential Job Functions:
- Develop an in-depth understanding of the property management system and POS functionality.
- Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Reading and responding to hotel email
- Checking guests in and out
- Completing group pre-registrations and key packets
- Posting charges and processing payments
- Communicating with Housekeeping and Maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
- Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and locations of rooms and suites available; and services, costs, hours and locations of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
- React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to hotel management if necessary.
- Complete shift checklists and special projects as assigned.
- Follow specified cashier procedures and policies.
- Follow procedures regarding property walk-throughs to ensure the security and comfort of guests.
- Meet with departing Front Desk associate to review business status, shift recap and follow-up items.
- Keep the front desk and lobby areas clean and well organized.
- Be available to work irregular hours, including evenings, weekends and holidays.
- Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow associates in the event of an emergency.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including departmental cross-training, as directed.
Desired Skills/Experience:
- Excellent interpersonal skills and the ability to work well with associates and the public.
- Must be punctual with regular and reliable attendance.
- Ability to accurately compute and manipulate mathematical calculations.
- Be detail-oriented.
- Possess a courteous, friendly and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Willingness to go the extra mile.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, bending, grasping and stooping.
- Remain in a stationary position, typically standing, for your entire scheduled shift, excluding meal and rest breaks.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 60 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Part-Time Benefits:
- Sick Leave, plus enhanced pay on company Holidays
- 401(k) Retirement Benefits
- Commuter Benefits Programs
We are a drug-free work environment. We also perform thorough background and reference checks on potential associates.
Axiom Hotel is an Equal Opportunity Employer and welcomes applicants and associates of all backgrounds. M/F/D/V/SO
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