Manager (High Line Hotel Coffeebar) Job at Intelligentia
We deliver the world’s best coffee. Farmers, employees and customers are collaborators in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality.
We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee’s agricultural origins and the dedicated professionals who devote their lives to coffee. We embrace our responsibility to create positive change in the world. We use extraordinary coffee as our tool. We challenge traditional beliefs to create economic opportunity. We are stewards of the earth and advocates for our values of diversity, inclusion and equality.
The Retail Manager is responsible for the overall operational performance of the High Line Hotel coffeebar located at the High Line Hotel. Working in a fast-paced environment, the Retail Manager is expected to build a strong and well-developed team of shift leads and baristas that demonstrates a high level of customer service, and ensures that the quality of products are consistent by continuously adhering to Intelligentsia’s drink standards.
Vaccination Requirement: All Intelligentsia Coffee employees must be able to provide proof of full vaccination against Covid-19 prior to their first day of employment. Medical/Disability & Religious exemption requests available.
Duties and Responsibilities - Culture & Hospitality
- Maintain a strong floor presence, cultivate an attentive and detail-oriented staff, and ensure a high level of customer service without sacrificing the quality of the coffee and tea beverages and products being offered.
- Demonstrate a calm demeanor during peak periods, and set a positive example for staff.
- Hold meetings for all staff at least quarterly and maintain a strong and open line of communication
- Assess staff performance on a consistent and ongoing basis; coach each employee, providing positive reinforcement and constructive feedback.
Duties and Responsibilities - Budget & Operations
- Recruit, hire, and supervise qualified personnel when positions become available
- Prepare, monitor and manage the coffeebar’s staffing levels and schedule; identify opportunities to increase efficiency without sacrificing operations
- Maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records and employment documentation
- Participate in the development of the coffeebar’s annual budget, and identify quarterly goals and objectives
- Ensure cleanliness, organization, and attractiveness of the coffeebar’s interior and exterior
- Maintain strong vendor relationships to ensure response time and deliveries are timely; track vendor activity, particularly those responding to and completing work order requests
- Plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals
- Continuously review the coffeebar’s operations to identify problems, concerns, and opportunities for improvement
- Review monthly financial reports with your supervisor to identify and address trends and issues in coffeebar performance
- Suggest and implement new initiatives in pursuit of increasing quality and profitability, streamlining labor/systems, and increasing morale
Training
- Work with coffeebar staff - on an individual and group basis – to ensure that staff are confident in their drink preparation skills, throughout the year.
- Ensure training stays on track and forward movement is maintained until full capability is achieved.
- Collaborate with Area Manager to ensure that the coffeebar’s regular schedule and the training schedule are effectively written to allow for an adequate volume of training
- Collaborate with Area Manager to identify future leaders at Intelligentsia within the coffeebar. Encourage and support them in their training needs to achieve their goals.
Education and/or Experience
- High School Diploma or GED preferred.
- Experience managing multi-unit retail, restaurant, or hospitality locations strongly preferred.
Qualifications
- Exhibit empathy and inclusivity with all employees inside and outside of retail, setting the standard for employees to emulate. Demonstrate professional and respectful behavior to others when communicating, whether it is verbal or written/email. When emailing, be cognizant of continuing our standard communication benchmarks of respect and inclusivity by understanding the importance of tone in online communications.
- Continue these communication standards with customers, exhibiting elevated customer service and coaching employees on best practices with communication.
- Strong skills in the areas of bar work and coffee and tea preparation
- Ability to maintain a pleasant disposition and sense of urgency with helping customers
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with coworkers and customers
- Detail-oriented, logical, and methodological approach to problem solving
- Flexible, with the ability to multitask in a highly demanding, stressful environment
- Excellent interpersonal and customer service skills
- Maintain a calm demeanor during periods of high volume
- Ability to lead and cooperate successfully as a member of a team
- Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
- Communicate professionally, clearly, honestly, and promptly
- Ability to use available resources to answer questions
- Maintain regular and consistent attendance and punctuality
- General computer proficiency
- Learn, understand, uphold and instill company values.
- Ability to read and speak English proficiently.
Compensation & Benefits
- $58,500.00 - $64,480.00 annually, Exempt
- 401k / Company Match
- Paid Time Off
- Paid Holidays
- Paid Sick Leave
- Parental Leave
- Medical, Dental, & Vision Insurance
- Long-Term & Short-Term Disability Insurance
- Life Insurance Insurance
- Employee Assistance Program
- Commuter Benefits
- 1 Free Bag of Coffee Every Week
- 25% discount on merchandise, tea, food, bottled drinks, Special Selection, LR, and Reserve Coffees
$58,500 - $64,480 a year
Intelligentsia Coffee, Inc is an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 312-521-7957 or via email at pc@intelligentsiacoffee.com
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