JOB SUMMARY: The Ombudsman Program Liaison is under the supervision of the Long Term Care Ombudsman Coordinator and works closely with NYS Office for the Aging to implement the Regional Long Term Care Ombudsman Program. She/he provides outreach activities to educate residents in long term care facilities of their rights in such programs and supports campaigns to advocate for systems improvements both on a facility level as well as on a statewide level. He/she assists volunteer Ombudsmen to monitor and meet their program objectives.

JOB DUTIES:

• Responds to long term care facility resident issues and concerns, as necessary
• Maintains liaison with all appropriate County agencies
• Assures that any files maintained by the local Ombudsman Program are disclosed only at the discretion of the State Long Term Care Ombudsman, and that the identity of any complainant or resident of a long term care facility is not disclosed unless as specified by law
• Completes data entry in a timely manner to document volunteer and programmatic activity to the New York State Office of the Long Term Care Ombudsman in accordance with the requirements established by the State Ombudsman
• Regularly report to Independent Living Director on successes, challenges and issues pertaining to the Ombudsman program.
• Support for Ombudsman volunteers
• Conducts group supervision and training with supervisory personnel
• Participates in Ombudsman volunteer training, as appropriate
• Recommends volunteers to the State Long Term Care Ombudsman for designation as Long Term Care Ombudsmen.
• Presents the program’s services in public forums and provides public information and community education

PREFERRED QUALIFICATIONS: Associate’s degree in social work, health, gerontology, law or related fields plus experience in human services with experience in volunteer management – or some combination of education and experience. Commitment to advocacy with experience as a consumer advocate. Significant personal experience with disability a plus. Must have strong verbal and written communication skills. Must be able to pass back ground check and must not have conflicts of interest with long term care facilities. Bilingual or second language (American Sign Language, Spanish) a plus. Equal Opportunity Employer.

Please include a cover letter with your resume.

Job Type: Full-time

Pay: $14.50 - $16.00 per hour

Schedule:

• Monday to Friday

Work Location: One location

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