PURPOSE

The purpose of this position is to contribute to the overall success of Kitco Logistics functions by ensuring the accurate and efficient processing and shipment of client orders and prompt response to client requests.

This position includes the analysis and purchase of bullion and scrap materials from clients, the preparation and shipment of bullion products to clients, assistance with inventory management and preparation of shipments to refiners, monitoring of outstanding tasks while adhering to Kitco standards and practices.

Key Responsibilities and Accountabilities

The responsibilities of this position include, but are not limited to the following:

§ Adhere to all Kitco policies and procedures

§ Ensure that all dealings are done with the highest level of professionalism

§ Abide by all personnel policies as outlined in the Kitco handbook

§ Comply with Kitco’s customer service standards

§ Escalate to team lead/supervisor as issues arise

§ Act as a backup to all other tasks in Kitco Logistics as required

Essential Job Functions and Tasks

§ Responsible for the accurate purity testing and verification (both bullion and scrap) of material when purchasing from clients according to Kitco protocol

§ Assist with the preparation and packaging of shipment

§ Assist in ensuring every customer (both internal and external) inquiry or order is answered or completed the same day (or within 24 hrs.) and processing times are respected.

§ Ensure orders are correctly reflected in ERP, client payment requests are fulfilled, and tracking information noted in ERP

§ Assess material for proposal of melt and assay, ensure proper forwarding of packages to Corporate Office for processing within department standards.

§ Enter lot results and settle by verifying customers agreement with scrap transaction settlement

§ Submit metals paperwork for preparation of customs clearing ensuring all paperwork is prepared correctly, prior to shipment.

§ Follow-up on all outstanding packages and tasks accordingly

§ Assist in End of Day material balancing by collection and verification of scrap codes and bullion products, ensuring all precious metals are stored in vault

§ Assist in deposit of all incoming customer checks, verification and printing of all outgoing customer checks

§ Assist to ensure the physical environment of all Processing Areas is operable, clean, and maintained

§ Escalate questions, concerns, needs to Team Lead in a timely manner

§ Assist in handling incoming and outgoing tradeshow materials

§ Participate actively in the search for better processes

§ Assist in maintaining office supplies, packaging materials, etc. and placing orders as needed

§ Assist in maintaining postage account

§ Assist with customs clearing of all packages being cleared for transport

§ Assure proper documentation flow and communication between departments as needed

§ Participate actively on projects as assigned

§ Responsible for adherence to inventory management processes

§ Assist with the investigating and explaining physical inventory discrepancies

§ Receive and verify supplier products

§ Other duties as assigned

§ Required Skills and Competencies:

§ Basic understanding of business practices

§ Customer service experience – at least 3 years' experience

§ Proven analytical ability

§ Results and detail oriented

§ Good initiative

§ Ability to work under pressure

§ Physical ability to lift 50 lbs

§ Physical ability to stand for prolonged periods (4 hours)

§ Ability to prioritize and multitask

§ Strong customer service skills

§ Self-motivated and proactive

§ Positive attitude and team player

§ Willing to learn and fast learner

§ Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees

GENERAL OR PERSONAL COMPETENCIES

Required:

§ Strong time management skills

§ Strong interpersonal skills

§ Strong communication & organization skills

§ Reliable

§ Detail oriented

§ Ability to adapt to change

Desirable:

§ Knowledge of precious metals testing- an asset

§ Knowledge of Databases (Access) – an asset

§ Customs experience an asset

Technical / Professional Competencies:

§ High School diploma

§ Strong Computer/Internet skills (Microsoft Office and Outlook)

§ Basic knowledge of Confluence an asset

Why apply:

This is an excellent opportunity for anyone looking for a balanced lifestyle! Our shift runs from 8:30 am to 4:30 pm, so you won't have to worry about working evenings or weekends. We also offer a competitive hourly rate, performance bonus, three weeks of vacation, and six sick days. Moreover, we offer individual health insurance, ensuring that you are taken care of. If this opportunity interests you, please do not hesitate to apply!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Rouses Point, NY 12979: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Would you consent to a background and a credit check?

Work Location: One location

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