Job Summary

The coordinator’s duties include new referrals, running eligibility and benefits, and sending morning reports.

Responsibilities / Essential Functions

• Takes incoming referrals on a timely basis and runs benefits.
• Answers incoming calls, receives all intake information and enters the appropriate information from the intake form and our MR system.
• Communicates incoming referral information with marketing team.
• Shares daily updates of Home Health and Hospice Census with staff.
• Every morning, reports accurate active census numbers.
• Handles all matters related to these referrals, except for issues that require professional or clinical staff's judgment.
• Advises the Nursing Supervisor of all new referrals and coordinate with DON to ensure home health or hospice services appropriateness.
• Acquires DME requests for all incoming hospice patients.
• Coordinates with DME company to ensure the patient receives equipment in a timely manner.
• Coordinates all admissions.
• Cooperates with the Scheduling Manager regarding the investigation of client complaints/concerns.
• Cooperates with Scheduling Manager regarding new processes developed to improve workflow and efficiency.
• Assist the Scheduling Manager with any schedule-related issues or assistance with the scheduling of staff.
• Files all incoming documents timely and efficiently, keeping all HIPAA information secured.
• Preparation of orders to be sent out to physicians for their signatures.
• Receives and follows up on faxes received from answering services each morning.
• Enforces the Agency’s disciplinary process without prejudice or discrimination.
• Participates in in-service programs.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event’s occurrence.
• Follows instructions, is punctual, and provides reliable attendance.
• Additional tasks may be delegated.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Medical specialties:

• Home Health
• Hospice & Palliative Medicine

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• El Paso, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 1 year (Preferred)
• Hospice & palliative medicine: 1 year (Required)
• Intake: 1 year (Required)
• Medical terminology: 1 year (Required)

Work Location: In person

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