Health Coach, Corporate Greenville, FT, Day Job at Prisma Health
Inspire health. Serve with compassion. Be the difference.
Job Summary
The health coach works collaboratively with a multi-disciplinary team of health care providers to manage targeted patient populations to achieve efficient and effective care delivery through disease management. The health coach will work with patients who have chronic conditions or at risk for a chronic condition in-person, by telephone or via electronic means to educate, counsel and coordinate care across the health care continuum. The health coach will guide and facilitate action oriented goals to improve clinical outcomes, empower patient using evidence-based guidelines, reduce gaps in recommended evidence-based care and reduce frequent hospital admissions and re-admissions. If operating in the PASO capacity, team member will utilize both the Spanish and English languages, work collaboratively with PASOs, AccessHealth and a multi-disciplinary team of health care providers to manage Hispanic patients identified with chronic conditions or at risk for chronic conditions to achieve efficient and effective care delivery through disease management.
This is a remote position. The successful candidate will work remotely with travel required to attend meetings, trainings and meet with clients located within upstate S.C. The candidate will also be required to report to 3 Butternut Drive, Greenville SC for meetings.
Accountabilities
Facilitation of Patient Centric Care
- To promote consistency in long-term management approaches and optimize treatment for patients with targeted conditions.
- To achieve optimal levels of wellness in the targeted patient populations through:
- Participation in the development of a plan of care that improves the patient’s basic understanding of his/her disease process under the supervision of a Care Manager and in conjunction with patient/family, physicians and other health care team members.
- Increasing provider awareness and participation with recommended treatment modalities.
- Monitoring patient’s condition and addresses lifestyle issues
- Participating in the transition of patients from disease management to care management when specific patient indicators exceed the established threshold.
- Attainment of increased compliance with treatment regimen
- Uses knowledge of health system and community resources to facilitate achievement goals
- Provides health education, identifies barriers to attainment of self- management goals and develops strategies to overcome.
- Reduces emergency room utilization and frequency of inpatient admissions.
- Reduces and delays late stage disease manifestations. 35%
Interdisciplinary Practice
- Conducts outreach calls to disease management patients to document non-clinical and clinical data for patient assessment, provides health education, engages member in appropriate self-care techniques, shared decision-making and knowledgeable use of medications.
- Participates in the development and execution of the plan of care and disease specific interventions.
- Works in collaboration with health system staff, care management and partners as necessary to provide continuity of care, as necessary.
- Facilitates referrals to other disciplines and community based programs as appropriate to improve patient outcomes. 35%
Evidence Based Care
- Utilizes and incorporates knowledge of efficiency and effectiveness indicators (PHQ-9 and Patient Activation Measure) when creating plan of care.
- Increases knowledge of best practices, self-management, and standards of care into practice. 20%
Measurements and Reporting
- Documents in the medical record and other established platforms, accurately reflecting collaborative care
planning, intervention and evaluation against defined targets and goals. 10%
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Education
Bachelor's Degree - Health, Wellness or Public Health
Minimum Experience
1 year - Health Education or Coaching
Other Required Experience
Knowledge of specific disease states such as diabetes, hypertension, hyperlipidemia, congestive heart failure, chronic obstructive pulmonary disease, asthma, depression and tobacco use - Required
Experience using motivational interviewing - Preferred
Ability to interpret lab data and biometric results - Preferred
Knowledge of Behavior Change Theory - Preferred
Work Shift
Day (United States of America)Location
Prisma Health Corporate OfficeFacility
1001 Corporate Services - UpstateDepartment
10718455 Care TransformationShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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