GUEST SERVICES MANAGER Job at Ponte Vedra Inn & Club
Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.
Join an award-winning company! The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.
EDUCATION: Prefer minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
TRAINING & EXPERIENCE: Minimum 3 years experience in Housekeeping leadership role.
JOB KNOWLEDGE: Position focuses on ensuring product quality, guest and member satisfaction, and achieving fiscal/financial goals.
DUTIES AND FUNCTIONS
1. Must be able to work a flexible schedule, to include weekends and holidays, if required.
2. Arrive to work on time, consistently.
3. Upon entering the property, arrive in proper attire, crisp, clean and in good repair.
4. Hair must be clean and cut in a becoming style; management has final approval.
5. Attend all required training, safety courses; attend office and departmental meetings. Conduct meetings as needed.
6. Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
7. Maximizing the potential profit of the front office functions.
8. Prepare reports and attend meetings with the management staff to anticipate the business expected and resulting demands that will be placed on the hotel. Reports will include:
A. Occupancy forecasts
B. Reservations
C. Expected arrivals
D. Departures
E. House count
F. Room rate variance
9. Maintain effective communication of room status and future room status.
10. Respond to individual guests’ needs as they occur.
11. Interfacing of department and self with other departments of hotel to insure a harmonious working relationship.
12. Provide each shift with a complete and up-to-date log book of the daily activities.
13. Assess and review the job performance of subordinates following Human Resource procedures.
14. Orientation and training of all front office agents as needed, for new procedures, policies, etc.
15. Participating in hotel’s Manager On Duty, emergency and loss prevention guidelines.
16. Communicating with management through a daily log.
17. Monitor and maintain proper rates and information in resort’s e-commerce web site. Assist in development of internet marketing.
18. Create a process for staff members that would focus on managing guest service and facilitate guest inquiries in a timely manner.
19. Assist the Director of Resort Operations in the development and monitoring of the efficient operation of the computerized Reservation, PBX, and Front Office system. Ensure that individual reservation requests are handled promptly and courteously.
20. Expedite guest inquiries, requests, and complaints.
21. Ensure a high standard of appearance and politeness among guest contact personnel.
22. Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club.
23. Perform and follow up on any other duties as assigned by the Director of Resort Operations.
Hours
Flexible
50+/week
Benefits
DRUG-FREE WORKPLACE
Please Note :
www.lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Join an award-winning company! The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.
EDUCATION: Prefer minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
TRAINING & EXPERIENCE: Minimum 3 years experience in Housekeeping leadership role.
JOB KNOWLEDGE: Position focuses on ensuring product quality, guest and member satisfaction, and achieving fiscal/financial goals.
DUTIES AND FUNCTIONS
1. Must be able to work a flexible schedule, to include weekends and holidays, if required.
2. Arrive to work on time, consistently.
3. Upon entering the property, arrive in proper attire, crisp, clean and in good repair.
4. Hair must be clean and cut in a becoming style; management has final approval.
5. Attend all required training, safety courses; attend office and departmental meetings. Conduct meetings as needed.
6. Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
7. Maximizing the potential profit of the front office functions.
8. Prepare reports and attend meetings with the management staff to anticipate the business expected and resulting demands that will be placed on the hotel. Reports will include:
A. Occupancy forecasts
B. Reservations
C. Expected arrivals
D. Departures
E. House count
F. Room rate variance
9. Maintain effective communication of room status and future room status.
10. Respond to individual guests’ needs as they occur.
11. Interfacing of department and self with other departments of hotel to insure a harmonious working relationship.
12. Provide each shift with a complete and up-to-date log book of the daily activities.
13. Assess and review the job performance of subordinates following Human Resource procedures.
14. Orientation and training of all front office agents as needed, for new procedures, policies, etc.
15. Participating in hotel’s Manager On Duty, emergency and loss prevention guidelines.
16. Communicating with management through a daily log.
17. Monitor and maintain proper rates and information in resort’s e-commerce web site. Assist in development of internet marketing.
18. Create a process for staff members that would focus on managing guest service and facilitate guest inquiries in a timely manner.
19. Assist the Director of Resort Operations in the development and monitoring of the efficient operation of the computerized Reservation, PBX, and Front Office system. Ensure that individual reservation requests are handled promptly and courteously.
20. Expedite guest inquiries, requests, and complaints.
21. Ensure a high standard of appearance and politeness among guest contact personnel.
22. Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club.
23. Perform and follow up on any other duties as assigned by the Director of Resort Operations.
Hours
Flexible
50+/week
Benefits
- Paid Vacation/Holidays/Sick
- Medical Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Dry Cleaning/Laundry
- Free Parking
- Staff Cafe
- 401K
DRUG-FREE WORKPLACE
Please Note :
www.lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.