The purpose of the Accounts Receivable Associate is to assist the accounts receivable function in direct billing, credit checking clients, billing guests, handling collections and ensuring a high level of performance and accuracy. Maintain receivables within acceptable guidelines. Assist guests with billing problems and questions.

Essential Job Functions:

• Pulls tickets and make legible copies to be filed in Group Ticket File, by date.
• Maintains all files for incoming groups.
• Makes sure all necessary information is contained in file before arrival date, according to department policy
• Verifies those deposits, if any are logged on Group Billing Sheet.
• Charges c/c deposits if not already charged.
• Assists with direct bill applications.
• Responsible for inputting guest satisfaction survey results and meeting planner survey results.
• Assists guests with any billing related inquiries and documentation

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and applies all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times
• Must be able to work flexible work hours including evenings, weekends, and holidays.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Charleston, SC 29406: Reliably commute or planning to relocate before starting work (Required)

Experience:

• GAAP: 1 year (Preferred)

Work Location: In person

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