The Urban League is seeking an enthusiastic, positive, and passionate individual as our next administrative assistant and receptionist. In this role, you are responsible for managing our front lobby including answering phones, directing visitors and clients, fielding questions, handling mail, and maintaining the Urban League’s calendar, and office organization. Essentially, you will be the face of the League: providing a positive public image and first point of contact. Candidates who are critical thinkers, possess a keen sense of attention-to-detail, and meet deadlines will excel in this role. We need an individual who is not afraid to think outside of the box, be self-motivated, organized, and enact on ideas quickly.

Additional job responsibilities include:

• Answer the Urban League’s main phone line: take messages, answer questions, redirect calls as appropriate.
• Engage and probe clients in a professional and timely manner to determine the purpose of their inquiry.
• Provide basic and accurate information in-person and via phone/email.
• Keep the front reception area presentable
• Resolve client questions and concerns. Perform necessary follow-up tasks to ensure client needs are met.
• Greet and welcome visitors and guests. Ensure they are properly checked in.
• Oversee the sorting and distribution of all incoming mail and packages. Oversee outgoing mail as needed.
• Acquire and maintain a detailed knowledge of the Organization’s policies, principles, strategies, and programs. Keep up to date with relevant developments.
• Maintain the Urban League calendar, including synchronizing events, meeting rooms, etc.
• Thoroughly documents clients’ needs and information and forward the information necessary to the appropriate Staff.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, visitor badges, etc.)
• Maintain records and files.
• Provide administrative support to Senior Leadership staff as appropriate.
• Perform other receptionist/admin assistant duties as needed.

Qualifications:

• Strong interpersonal, communication, and writing skills
• Customer-oriented experience
• Positivity, detail-oriented, and excellent multitasking and organizational ability
• Highly computer literate with strong capability in email, MS Office Suite and other related business and communication tools
• Decision-making skills and ability to meet deadlines
• Willingness to challenge the standard thinking with new ideas, new approaches, and new solutions
• Customer-focus administrative background is a plus

Who we are:

The Urban League of Greater Southwestern Ohio is a minority-based organization that provides programming in workforce development, business development & entrepreneurship, youth education, and leadership training to the Southwestern region of Ohio.

Why Join our team:

• We are recognized as one of the oldest and largest community-based organizations in the area devoted to empowering African-American individuals and families
• Competitive benefits and compensation
• Permissive PTO policy (starting in 2023)
• Strong team culture
• Employer-sponsored 401k retirement plan
• Professional and career development opportunities

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)
• Computer skills: 3 years (Preferred)
• Administrative: 3 years (Preferred)

Work Location: One location

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