State of New Hampshire Job Posting

Department of Health & Human Services

Bureau of Family Assistance

Littleton District Office

Family Services Specialist Trainee-II

Labor Grade: 15-19

Position #MRHHS-FSSTR-II

Multiple positions Available.

Family Services Specialist Trainee - $34,690.50-$47,872.50 USD

Family Services Specialist I - $37,596.00-$51,909.00 USD

Family Services Specialist II- $40,638.00-$56,881.50, USD

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Bureau of Family Assistance has a Full Time vacancy for Family Services Specialist Trainee-II

Summary:

After viewing, please complete the required Disclosure Statement to submit with your application.

Education: Bachelor’s degree or four years of education at a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: One year of experience in: client or customer service-related work; explaining rules or regulations; interviewing; claims examination or similar audit and verification activities; direct social service delivery; implementing technical instructions; related work in fields such as banking, accounting, finance, auditing, insurance, customer service, marketing, or social services; or other related work. Work in positions such as Social Worker, Case Manager, Counselor, Case Technician, or Fiscal Services Specialist will be considered as related experience. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Must possess a valid driver’s license and/or have access to transportation for statewide travel.

For Promotion Requirements to the FSS I level: See FSS I Supplemental Job Description.

Education: Bachelor’s degree or four years of education at a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Two years of experience in: client or customer service-related work; explaining rules or regulations; interviewing; claims examination or similar audit and verification activities; direct social service delivery; implementing technical instructions; related work in fields such as banking, accounting, finance, auditing, insurance, customer service, marketing, or social services; or other related work. Work in positions such as Family Services Specialist Trainee, Social Worker, Case Manager, Counselor, Case Technician, or Fiscal Services Specialist will be considered as related experience. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Must possess a valid driver’s license and/or have access to transportation for statewide travel.

FSS II: MINIMUM QUALIFICATIONS

Education: Bachelor’s degree or four years of education at a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years of experience in: client or customer service-related work; explaining rules or regulations; interviewing; claims examination or similar audit and verification activities; direct social service delivery; implementing technical instructions; related work in fields such as banking, accounting, finance, auditing, insurance, customer service, marketing, or social services; or other related work. Work in positions such as Family Services Specialist I, Social Worker, Case Manager, Counselor, Case Technician, or Fiscal Services Specialist will be considered as related experience. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Must possess a valid driver’s license and/or have access to transportation for statewide travel.

2. Must attain a satisfactory performance evaluation as an FSS I, be in good standing, and receive a performance based recommendation from the immediate Supervisor and Regional Manager or Administrator after the completion of 12 months of employment as an FSS I.

3.Case records must be all complete and up to date.

For hires directly into the FSS II level, applicants/employees:

1. Must receive Bureau Chief’s (Field Operations) approval for direct hire at the FSS II level.

2. Must successfully complete the Family Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.

YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced in the posting! See Per 405.1.

18 Months of additional relevant experience = Associate's degree

36 Months of additional relevant experience = Bachelor's degree

54 Months of additional relevant experience = Master's degree

Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based software applications, and other resources, including: NECSES, EDGE, MMIS, SAVE, BRIDGES and NH EASY.

Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals.

Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and outside DHHS, to ensure needs are meet.

Applies complex and changing federal and state policy to ensure consistent, accurate, and timely processing of eligibility determinations.

Assists clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.

Documents case files and updates automated eligibility system to ensure timeliness and accuracy of eligibility and referral information. Determines if fraud or over issuance of benefits is present and makes referrals for investigation to the Office of Special Investigations.

Maintains current working knowledge of: specialized interviewing and communication techniques; social, economic and health conditions contributing to client barriers and/or impacting their ability to move toward self-sufficiency; local economy, social service network, and community resources; New HEIGHTS and automated systems used in the eligibility process; and all programs of assistance and associated policy to provide effective client service and meet all agency standards.

Determines and certifies eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.

Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based software applications, and other resources, including: NECSES, EDGE, MMIS, SAVE, BRIDGES and NH EASY. As assigned, reviews and verifies the 5-year asset history to identify improper asset transfers and determines penalty period when appropriate. Reviews monthly reports to identify client financial accounts and income not previously reported.

Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals. Includes testifying at Administrative Appeal Hearings and court proceedings.

Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and outside DHHS, to ensure needs are meet.

Assists clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.

Applies complex and changing federal and state policy to ensure consistent, accurate, and timely processing of eligibility determinations.

Assists Family Services Specialist Trainees with workload assignments, including locating resources, interpretation on policy, and answering client questions.

Documents case files and updates automated eligibility system to ensure timeliness and accuracy of eligibility and referral information. Determines if fraud or over issuance of benefits is present and makes referrals for investigation to the Office of Special Investigations.

Maintains current working knowledge of: specialized interviewing and communication techniques; social, economic and health conditions contributing to client barriers and/or impacting their ability to move toward self-sufficiency; local economy, social service network, and community resources; New HEIGHTS and automated systems used in the eligibility process; and all programs of assistance and associated policy to provide effective client service and meet all agency standards.

Determines and certifies eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.

Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based software applications, and other resources, including: NECSES, EDGE, MMIS, SAVE, BRIDGES and NH EASY. As assigned, reviews and verifies the 5-year asset history to identify improper asset transfers and determines penalty period when appropriate. Reviews monthly reports to identify client financial accounts and income not previously reported.

Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals. Includes testifying at Administrative Appeal Hearings and court proceedings.

Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and outside DHHS, to ensure needs are meet.

Assists clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.

Applies complex and changing federal and state policy to ensure consistent, accurate, and timely processing of eligibility determinations.

Assists Family Services Specialist Trainees with workload assignments, including locating resources, interpretation on policy, and answering client questions.

Documents case files and updates automated eligibility system to ensure timeliness and accuracy of eligibility and referral information. Determines if fraud or over issuance of benefits is present and makes referrals for investigation to the Office of Special Investigations.

Maintains current working knowledge of: specialized interviewing and communication techniques; social, economic and health conditions contributing to client barriers and/or impacting their ability to move toward self-sufficiency; local economy, social service network, and community resources; New HEIGHTS and automated systems used in the eligibility process; and all programs of assistance and associated policy to provide effective client service and meet all agency standards.

Disclaimer Statement : The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information, please contact: Molly Fulton, Supervisor V, MOLLY.E.FULTON@DHHS.NH.GOV, 603-444-3663

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

Employee Benefits | NH Dept. of Administrative Services

Value of State's share of Employee's Retirement: 14.53% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Total Compensation Calculator | Human Resources | NH Dept. of Administrative Services

Want the specifics? Explore the Benefits of State Employment on our website:

Human Resources | NH Dept. of Administrative Services

Benefits Summary (nh.gov)

EOE

TDD Access: Relay NH 1-800-735-2964