WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: VOA is recruiting an on-call Facility Assistant for The Village on Sage Street in Reno, Nevada. This person will cover sick and vacation voids on all shifts. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option.

POSITION SUMMARY: The Facility Assistant is responsible for assuring quality service in a safe, non-judgmental manner to all tenants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with tenants and team members, assessment of tenant’s needs, supporting the safety and the integrity of all tenants, and performance of all work duties as required. This position will spend time integrating with clients, maintain security, and perform housekeeping and janitorial duties. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work to accomplish the established objectives of the department.

1. Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.

2. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods. Approximately half of the shift will be used for security duties.

3. De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to tenants and co-workers as necessary.

4. Maintain daily reports to provide statistical information.

5. Perform housekeeping, janitorial, and other maintenance tasks as needed, i.e., change light bulb, plunge toilet, etc. Prepare rooms for next tenant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county. Up to half of the shift may be spent performing housekeeping, janitorial, and maintenance duties.

6. Respond to all tenant questions and concerns.

7. Perform clerical duties on shift, i.e., answer telephone, record message and file as necessary.

8. Maintain clear, thorough, routine communication with all tenants.

9. May perform other duties as assigned.

10. Respond to lockouts.

B. Responsible for assistance with tenant leases and community.

1. Support the Volunteers of America staff in implementing policies and procedures.

2. Role model positive behavior.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all tenant concerns and/or infractions that can impact the program security.

2. Complete all shift logs, observation logs, and incident reports.

3. Monitor inventory of program equipment and supplies and inform management of any purchasing needs.

4. Secure approval for exceptions to standard policy.

5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.

6. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.

7. Communicate with on-site staff, Community Administrator, Administrative Assistant, and service providers and external county/state/city program representatives as required.

8. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for training and development of new staff.

1. Assist the Community Administrator in department orientation and training of new employees as requested to assure quality work outcomes.

2. Maintain an above average working knowledge of fire, safety, and health standards to assure a safe work environment for tenants and all personnel.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.

2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EQUIVALENT EDUCATION AND EXPERIENCE:
This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to tenants without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with tenants with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary and T.B. testing annually.

SPECIFIC SKILLS REQUIRED:

• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crises and assist tenants and staff in emergencies
• Organizational skills
• Analytical and decision-making ability
• Maintenance, housekeeping, and janitorial skills

PHYSICAL REQUIREMENTS:

• Lift and move up to 25 pounds
• Physically able to safely maneuver weight distribution of a tenant in an emergency situation
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Climb stairs where programs have more than one level
• Be able to maneuver quickly in emergencies to assist tenants as needed

Job Type: Part-time

Pay: $19.00 per hour

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• On call

Application Question(s):

• Have you been employed with Volunteers of America NCNN before? If yes, when?
• Have you been a client of Volunteers of America NCNN within the past two (2) years?

Experience:

• social services: 1 year (Preferred)
• Fair Housing regulations: 1 year (Preferred)
• housekeeping/janitorial: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

Please Note :
www.lionsolutions.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.lionsolutions.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.