Export Coordinator Job at Mohawk Global Logistics Corp
Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here
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We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past nine years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Mohawk Global is seeking an Export Coordinator to support our Syracuse-based export operations. The Export Coordinator will support our air/ocean export transportation by leveraging Mohawk’s partner relationships as well as their own unique problem solving and analytical skills to assist our customers. This position requires regular and direct interfacing with Mohawk’s clients and suppliers to ensure a high level of performance in the movement of goods through the supply chain, from start to finish. The Export Coordinator must possess an inquisitive mindset to investigate and resolve problem shipments and other aspects of freight management, whether they be air, land sea as necessary.
Responsibilities/Tasks Include:
- Coordinate ocean and air export shipments and complete all related tasks
- Prepare rates and quotes for customers and overseas agents
- Accurately prepare all export related documentation and complete routings
- Prepare and forward accurate and timely billing to clients
- Manage most complex shipments and/or key clients
- Develop understanding of all aspects of Mohawk Global international trade services
- Receive, review, verify and process export documentation from overseas agents/customers
- Perform data entry into CargoWise tracking system
- Inform receiving parties of customs clearance, delivery instructions and other required information
- Track and trace shipments, research and resolve any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
- Manage client and vendor profiles
- Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean exports to strengthen service competitiveness
- Finalize files with billing charges, complete billing invoices and files and maintain completed folders
- Provide reporting and analytics as required by customers
Desired Skills/Experience:
- 4-6 years export freight forwarding experience required
- Working knowledge of CargoWise logistics platform preferred
- Excellent interpersonal and communication skills, verbal and written
- College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred
- Creative thinking/problem solving with a competitive desire to meet and exceed customer expectations
- Strong attention to detail and accuracy
- Ability to multi-task and make quick and sound decisions in a fast-paced, ever changing work environment
- Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)
- Possess an analytical ability to gather and summarize data for reports and correspondence
- Ability to work calmly under pressure from customers and overseas partners
- Comfortable working in a team-focused environment
- Self-motivated individual with high level of enthusiasm
- Ability to interact effectively with internal and external contacts at all levels
Ideal candidates will possess the following attributes:
- A genuine passion and commitment to putting the interests of our Mohawk family and our customers first!
- Knowledge of logistics and supply chain management (practical and/or academic)
- A mindset that is highly attentive to accuracy and details
- Appreciation for the value of productive team-work as well as individual accountability
- The ability to effectively multi-task and work in a fast-paced and ever-changing work environment
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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