Description

• Install, upgrade, and maintain technology hardware and software products
• Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to IT Change Control Process
• Administer and control updates/changes to production programs, files, and databases
• Recommend application design changes to management and Enterprise IT to maximize resources
• Provide first- or second-level problem determination/isolation and recovery support for computer systems
• Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to management
• Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters for peak system performance.
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements
• Assist in the research, evaluation, and support of new technologies (hardware and software) for ongoing productivity and resource improvements
• Assist in planning by communication with project/product teams, clients, and vendors
• Recommend changes for improved system implementations/modifications
• Adhere to system management criteria, policies, and procedures
• Ensure established enterprise standards are followed and enforced during system implementations.
• Ensure that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provide consistent support for existing infrastructure and programs. Update and adjust service, product and support as needed.
• Analyze infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Build knowledge of products and direction through vendor interaction
• Appropriately leverage vendor resources to efficiently resolve issues.
• Understanding of and ability to execute on Project Management principles, life cycle, knowledge areas and HIT Project Management methodologies.
• Understanding of Continuous Improvement and LEAN theories, with the ability to execute solutions.
• Represent property interests on, and locally deploy, Enterprise solutions.
• Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards.
• Collaborate with Corporate PMO and other initiative, project, and technical teams to minimize redundant work and eliminate rogue solution development/deployment.

Qualifications

• Bachelor’s degree in a computer science-related field, or equivalent experience in a multiple Host Platform technical support environment required.
• Technical certifications preferred.
• Minimum three years’ work experience in a technical support environment, supporting multiple high-end computer systems

About the company

Our ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms and 118 suites. The 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. Guests can enjoy over 10 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 100,000 sq. ft. of event and convention space.