We are seeking an experienced, hard working, and passionate individual to work as a Desktop Support Technician at our Edina, MN clinic.

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware, software, and equipment while ensuring optimal workstation performance.

Responsibilities include, but are not limited to the following:

• Provide expert level support of all desktop and network hardware and software applications over the phone, remote and onsite to clients and co-workers.
• Identify network problems involving desktop or laptop computers.
• Manage accurate inventory of desktop hardware.
• Configure desktop hardware and software for new and existing users.
• Resolve moderate end-user hardware/software problems including remote access software.
• Resolve technical problems with desktop equipment and software.
• Maintain desktop software and hardware and also support mobile workforce.
• Perform installation, configuration, and upgrades on desktop hardware and software.
• Install new hardware, software, and upgrades on desktop computers and laptops.
• Customize desktop applications to meet user needs.
• Troubleshoot and resolve computer hardware and software problems and needs.
• Answer requests from clients over multiple communication channels.
• Manage time and scheduling with clients and co-workers.
• Plan and execute client work and projects.
• Perform routine support for Windows, Mobile Devices, Networking and Wireless Devices.
• Maintain a strong working relationship with senior level technicians to be able to reach out for assistance when needed.
• Follow documentation, policies, and procedures.
• Other duties as assigned by management.

Required Skills, Abilities and Attributes include:

• Previous experience as a Level 2 Desktop Support professional with at least 2-3 years of previous industry experience.

• A+ Certification preferred.
• Excellent customer service skills, strong technical background, and a desire to grow is a must.
• Desire to learn new IT systems and skills.
• Reliable transportation and ability to travel to other Minnesota sites as needed.

We offer excellent compensation and benefits, to include:

• Vacation
• Personal Time Off
• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Flexible Spending Accounts
• Company Paid Basic and Supplemental Term Life Insurance
• Company Paid Long Term Disability
• Company Paid Long Term Care
• Voluntary Short-Term Disability
• Voluntary Vision Plan
• Retirement Plan with Safe Harbor and Profit-Sharing Contributions

About Retina Consultants of Minnesota (RCM) - Formerly VitreoRetinal Surgery:

RCM has 13 Minnesota locations - St, Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka, Mankato, Baxter, Apple Valley, Hutchinson, and Chaska. .

Everything we do…. every decision we make…takes our Guiding Principles into consideration:

We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.

We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.

We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors’ relationships with their patients.

We recognize that we have a responsibility to our community. We will strive to be desire to perpetually “Learn and Grow”

Efficient and highly accurate user of applicable information technology and health care management systems

A good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.

Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.

Job Type: Full-time

Pay: $23.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What interests you in this position?

Experience:

• Desktop support: 2 years (Required)

Work Location: One location

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