Deposit Services Officer - Admin, Corvallis Job at Citizens Bank - Oregon
Benefits
Citizens Bank offers competitive compensation and outstanding benefits:
Citizens Bank offers competitive compensation and outstanding benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Matching
- Employee Assistance and Wellness Program
- Life, Short-term and Long-term Disability
- Up to 11 Paid Holidays
- Health and Dependent Care Reimbursement Accounts
- Paid Time Off
- Banking Privileges
Position: Deposit Services Officer
Position Location / Type
Citizens Bank – Admin/Deposit Services
275 SW 3rd St
Corvallis, OR 97333
Type: Exempt / Officer
Reports to: Deposit Services Manager
Description:
As a Citizens Bank Deposit Services Officer, you will support multiple lines of business withing the Deposit Services Department. The position will assist with support of various deposit projects and bank-wide initiatives focused on the customer experience and the administration of the Bank’s intranet.
Duties may include, but are not limited to the following:
- Coordinate several bank-wide projects in collaboration with the Project Sponsor and the Product Manager, including developing project scope, prioritizing project action items, creating project timelines, coordinate subject matter experts (SME’s) and stakeholders to ensure smooth implementation of new products and/or services.
- Assist with the administration of the Bank’s intranet to include managing several all-star pages, completing employee access and role assignments, planning and coordinating bank-wide activities, and assisting portal users and page managers with questions.
- Assist with the development of new deposit products/services.
- Assist with writing and updating department procedures and processes as needed.
- Assist with quarterly and semi-annual certifications.
- Assist in the creation and implementation of marketing campaigns both internal and external to help branches attain/retain customers and generate non-interest income.
- Assist with vendor management activities for multiple products/services.
- Create and update monthly, quarterly, and annual deposit products and services reports.
- Secondary backup for Deposit Services Officer responsible for New Accounts branch support.
- Create a connection and develop rapport with customers (internal/external) to provide outstanding, personalized service.
- Maintain the safety, integrity, and confidentiality of customer information.
- Help maintain a safe and secure work environment.
- Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
- Regular and reliable attendance.
- Comply with all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: performing all assigned duties under the Bank’s compliance program and related laws and regulations. Successfully completing all mandatory compliance training including BSA and any other training as assigned in a timely manner.
- Other duties as assigned.
Qualifications / Knowledge / Skills
- High school diploma or equivalent.
- 3-5 years banking experience.
- 1-3 years project experience.
- Experience operating Windows based PC.
- Experience with Microsoft Applications including Word, Excel, and Outlook.
- Advanced Microsoft Excel skills.
- Demonstrated ability to handle multiple projects and details simultaneously.
- Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
- Proficient knowledge of basic addition and subtraction.
Preferred Qualifications
- Experience with Jack Henry Core Systems, OnBoard Deposits & Tax Favored Accounts (TFA).
Attributes:
- Ability to maintain a high level of customer service to a variety of customers.
- Ability to communicate effectively in writing as well as verbally in-person and via phone.
- Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving.
- Ability to work accurately with close attention to detail.
- Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
- Willingness to cross-train in various areas within the bank and focus on continued professional development.
- The ability to work independently and as part of a team.
- Exhibit a professional, business-like appearance and demeanor.
- Dedication to organizations goals, objectives, cultural values, mission, and vision.
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