CareConnect's mission is to ensure every child has access to a childcare program that helps them realize their full potential. Our passionate team members are fulfilling this mission through the development of a suite of SaaS tools designed to support a variety of stakeholders, including families, childcare providers, nonprofits, governments, and employers.

We have already successfully partnered with childcare providers and child care funders in over 80% of the California counties and are committed to continuing to expand our positive impact nation wide! In order to support our rapid growth, CareConnect is actively looking to hire passionate, forward-thinking, and creative individuals to join our team.

CareConnect is looking for a Customer Success Associate who is as passionate about increasing access to affordable child care as we are, enjoys building and maintaining relationships, and is a proactive problem solver. We're looking for a team player who is detail oriented with strong project management skills.

www.mycareconnect.io

Solution Overview: https://1drv.ms/b/s!Apy43s-8GSn4oE6FHtjXbSgh7LxK?e=7mNnZA

Skills & Knowledge:

• BA required
• Strong project planning and management
• Strong written and verbal communication skills
• Strong interpersonal and listening skills
• Excel proficiency or willingness to learn
• Comfortable proactively learning and using new software
• Any kind of background in or connection to early child education and child care is a plus
• Spanish or Chinese language proficiency is a plus

Traits & Attributes:

• Humble yet personable and confident
• Organized and detail oriented
• Able to anticipate customer needs and offer great customer service
• Understands the value and importance of long-term partnerships & relationships
• Team player
• Self-starter, able to work independently and autonomously

Duties & Responsibilities - Implementation & Onboarding:

• Project planning and management
• Configuration setup with clients in CareControl / CareConnect software
• Scheduling and facilitating client implementation meetings
• Communication and expectation setting with clients
• Provide user training
• Understanding scope of client needs and communicating those to internal team
• Detailed note taking and meeting documentation

Duties & Responsibilities - Support & Expansion:

• Ongoing communication with clients, supporting needs, and addressing questions
• Business check-in with existing clients every 2-3 months
• Identifying opportunities for expanded services and strategizing opportunities to deepen engagement
• Sharing client feedback to inform product team and development priorities
• Client support and training

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Brea, CA 92821: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in Brea, CA 92821

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