Gilbert is on a mission to be the City of the Future. We choose to “Anticipate. Create. Help people.” With 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future while continuing to be one of the top communities in the country.

In Gilbert, we are shaping a new tomorrow, today. We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us shape a new tomorrow, today: https://youtu.be/ftB0lKDltvc

With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Customer Service Professional I.

This department is currently working remotely from home. Remote work privileges are approved at the sole discretion of the supervisor and department management; as such, the department reserves the right to modify or discontinue remote work arrangements at any point.

The Customer Service Professional reports to the Customer Service Supervisor. The primary function of this position is to provide customer service to the general public for utility bills, public works service requests, building permits and business licenses in a call center and/or front counter environment.

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• 
  Associates degree (A.S., A.A.) or two-year technical certificate in related field
• 3 years of experience in a customer service environment and/or in a call center or high-volume phone environment
• 2 years of experience using multiple software systems
• 1 year of cashiering experience
• Skill in mathematical operations, cashiering policies, data entry, and filing techniques;
• Excellent communication and interpersonal skills as applied to interaction with co-workers, supervisor, and external customers
• Skills in organization, managing time, and prioritizing work
• Valid AZ Driver's License.

For more information on Team Gilbert and all we have to offer, click here.

Up For The Challenge?

Make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then we encourage you to apply today!