Genesis Digital is looking for a self-motivated individual to help us overhaul our Customer Education materials!

At Genesis Digital, we provide software to small business owners that helps them automate their sales and marketing campaigns.

We also provide a number of training materials to our customers to ensure they understand how to best use our software known as Kartra. This is where you'd come in! In this job, you would conduct your own research and collaborate with the product and customer success teams to identify customer needs and create relevant training content. At its best, this training material would be created with learning methodologies in mind, and with a sensibility around best practices, ensuring it is easy to understand and pleasing to the eye. Some design experience could be helpful with this, but is not required for the job.

This is a fully remote job, operating in Central and Eastern U.S. timezones. For this role we are currently looking for someone based in the US in one of the following states: California, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Nevada, Oregon, Oklahoma, Pennsylvania, Texas, Virginia and Washington.

As a multicultural, international company, we are always re-evaluating our hiring practices to ensure we're keeping an open mind, not shutting ourselves off to a diverse range of candidates from a variety of backgrounds. You are more than just a resume to us! If this posting has caught your eye and sounds like something you'd excel at and be interested in, please feel free to apply here or email the recruiter directly at Jay@genesisdigital.co .

More information on the job below.

Duties and Responsibilities

General Responsibilities:

• A customer education manager is responsible for learning the new customer experience and supporting new customers with knowledge, support, information, and connection to the right solutions and channels.
• Create, design & build education plans, training materials, and documentation for products and communicate training plans to the CX Team.
• Responsible for pre-release product preparation, - designing and building feature education documentation for customers.
• Implement best learning & education practices to help scale customer training as Genesis Digital grows.
• Document, measure and share findings on both onboarding and education experiences.
• Create data insights from feedback (in aggregate) to share with the Director of CX.
• Analyze trends and rep feedback to identify any product educational gaps that may require additional communications, documentation, or training with the goal of improving efficiency and effectiveness.
• Work in agile sprints to track, report and progress through projects.
• Stay up-to-date on industry trends and best practices in customer education and apply to the company's customer education components.
• Create & maintain feedback channels related to the new customer education experience to help improve processes where needed.

Preferred Skills

• Design-thinking mindset
• Technical documentation
• Visual Communication
• Video Meetings with teams for education and demonstrations
• Demonstrated ability to style documents and web content as needed based on a variety of situations, individuals and audiences
• Expert ability in documentation software like Canva, Balsamiq and other prototyping tools

We look forward to hearing from you!