The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG is backed by top-tier private equity firms and provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity as a Credit Refund Administrator.

Responsibilities:

• Working closely with the Offices, the Patient Satisfaction and Finance Departments to review patient accounts with credit balances to determine patient or provider refunds

• Run daily reports and audit accounts to make sure credit is properly stated, prior to refunding aged credit.

• Communicate with offices to alert them of large credits that will be refunded, if an appointment is not scheduled with a patient.

• Perform miscellaneous account reviews for accuracy of credits.

• Provide general administrative support to department as directed

• Balance end of day refunds that have been processed, on a daily basis

• Open incoming mail and delegate or handle accordingly

Minimum Education and Experience:

• Education Level: High School diploma

• 1-3 years general office administration experience with a mid-large size organization

• Highly proficient with Microsoft Office Suite (Outlook, Word, Excel, and Access)

• Basic understanding of the Dental Industry and the AS400 software system

• Proficiency with Windows Operating System

• Takes personal ownership of job responsibilities.

• Great communication skills and proven success in the delivery of superior customer service

• Acute attention to detail with superior time management, prioritization, problem solving and analytical skills required

• Works well in a team driven environment