CARE COORDINATOR

At Options for Senior America-Wayne, our mission is to help seniors live an active, productive life no matter what they may be facing. With our supportive, experienced caregivers, we provide our clients and families the ability to remain at home, wherever home may be.

We are seeking a Care Coordinator who will work closely with the company President in key aspects of our business, described below.

DUTIES & RESPONSIBILITIES

I. INTERVIEWING/MATCHING CARE PROVIDERS:

· Conduct most care provider interviews (unless unavailable)

· Check references and keep written record of such information; inactivate/re-activate existing care providers as appropriate.

· Make all arrangements to place care providers on assignments, including establishing their pay and developing detailed instructions for directions to the care recipient’s home.

II. CARE COORDINATION:

· Fill openings on all existing and new care recipient cases.

· Address all changes and issues regarding care coordination, which are communicated by the care recipients.

· Attend to the needs of all assignments in a thorough manner; maintain a good rapport and relationships with care recipients, their families and with the care providers.

· Assists the Community Relations Manager with sales efforts, preparation for marketing events, dispatching circulars, and other activities as deemed necessary by the Community Relations Manager.

III. BILLING/CP PAYOUT:

· Gather information on attendance (from DPNs, call-ins, call-outs) at existing clients, start-ups at new client families, and the ending of assignments; relay such information as billing notes on a weekly basis.

· Gather pay information to care providers on a weekly basis, and pass on to the Accounting Department.

· Review the final care provider payout report weekly and confirm with Corporate Office.

· Tally the care provider payout and billing notes, including weekly start and end dates of all assignments.

IV. DATA MAINTENANCE and AFTER-HOURS:

· Comply with all company policies & procedures and with state regulations.

· Prepare for handling no shows and/or new assignments by soliciting dependable and trusted care providers to be on standby, keeping updated care provider lists and current short lists.

· Maintain the Options Home Care System™ and QuickBooks data and submit weekly reports to the Corporate Office as directed by Management.

· Ensure that all changes and updates to care providers and care recipients addresses and/or telephone numbers are made on a weekly basis.

MINIMUM QUALIFICATIONS

· High school graduate

· 2+ years’ experience in a home care or service coordination role.

· Demonstrated capability maintaining strict confidentiality

· Ability to generate leads and monitor referrals

· Strong typing and computer skills

· Well organized, accurate, and attentive to detail

· Excellent communication, public relations and follow up skills

COMPENSATION

· $18 - $25/per hour

· Eligible for performance-based bonus

· Retirement Plan

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Profit sharing

Schedule:

• Monday to Friday

Work setting:

• Office
• Remote

Ability to commute/relocate:

• Wayne, PA 19087: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Care Coordination/Case Manager: 2 years (Required)

Work Location: Hybrid remote in Wayne, PA 19087

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