Call Center Representative (JO-2212-186566) Job at Ultimate Staffing Services
Our client, a well-established organization located in Annapolis, MD is seeking a Call Center Representative. This is an opportunity with an industry leading company that takes pride in their work and promotes additional training and development. The ideal candidate for this position will be dependable, self-sufficient and able to answer high-volume phone calls to handle the job's responsibilities. If you are interested, make sure you apply soon!
Duties and Responsibilities
Requirements
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Duties and Responsibilities
- Communicate effectively with all team members and clients to schedule appointments, answer general inquiries, and provide account updates.
- Take detailed call notes and enter all information into CRM database.
- Manage a large amount of inbound calls in a timely manner.
- Utilize strong communication skills to de-escalate a situation or direct calls to the appropriate department.
Requirements
- 2+ of years customer service experience.
- Previous call center experience is a plus.
- Comfortable working independently.-Ability to maintain composure in a variety of settings
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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