PURPOSE

To provide excellent patient customer service with specific focus on courtesy, efficiency, knowledge and confidentiality.

DESCRIPTION OF DUTIES

• Serve as receptionist in accordance with written appointment and patient record policies.
• Execute billing, filing, typing, medical records and appointments in accordance with written policies.
• Perform all clerical tasks as specified in clinic or office policies and/or as directed by the supervisor, including payment collection at time of service.
• Keep medical records in accordance with the written medical records policy.
• Assist patients in completing forms.
• Answer telephone, accurately take messages, and schedule appointments.
• Interpret for medical providers as needed.
• Assist patients in completing demographic data sheet.
• Assist nurses with health histories for Hispanic patients and interpreting as needed.
• Provide health education for patients as needed and directed by providers on topics such as prenatal care, diabetes, and high blood pressure.
• Provide assistance with Hispanic patients who need referrals to specialists, dentists, etc.
• Participate in Migrant Outreach clinics.
• Perform other duties as assigned.

EDUCATION REQUIRED

Must be high school graduate, vocational high school graduate or have high school equivalency.

LICENSES REQUIRED

None

EXPERIENCE AND/OR SKILLS REQUIRED

Must be bilingual (English and Spanish) with good writing skills in English and Spanish.

Must be able to comprehend established office routines and regulations, learn quickly from oral and written instructions, and have ability to keep simple financial records and perform simple mathematical tasks. Should have pleasant personality and be able to work well with others.

OTHER

Must work with the knowledge that information he/she may come into contact with is confidential and can only be released in accordance with the patient privacy policy.

Must demonstrate respect for diversity and empathy for low-income populations and have a desire to improve their health status.

CAPACITY AND ABILITY REQUIREMENTS:

Specific capacities and abilities may be required of an individual in order to learn or perform adequately a task or job duty. These include

1. Intelligence: The ability to understand instructions and underlying principles. The ability to reason and make judgments.

2. Verbal: The ability to understand meanings of words and ideas associated with them.

3. Numerical: The ability to perform arithmetic operations quickly and accurately.

4. Manual Dexterity: The ability to move the hands and fingers easily.

5. Form Perception: The ability to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures.

6. Color Discrimination: The ability to perceive or recognize similarities or differences in colors and shades or other values of the same color.

WORK CONDITIONS:

Typical clinic or office environment

PHYSICAL DEMANDS:

This job may require lifting of objects that exceed 50 lbs., with frequent lifting and/or carrying of objects weighing up to 25 lbs. Other physical demands that may be required are as follows:

1. Pushing and/or pulling

2. Climbing

3. Stooping and/or kneeling

4. Reaching

5. Talking

6. Hearing

7. Seeing

Starting Pay is $14.50.

Sign-on Bonus $300

This position is Monday - Friday 8am - 4pm.

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Newport, TN 37821: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you read and write in English and Spanish?

Education:

• High school or equivalent (Required)

Language:

• English and Spanish (Required)

Work Location: In person

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